About water and wastewater services

Located in the northern tip of NSW, Tweed Shire Council is the state’s top water authority, providing safe, sustainable and affordable water and wastewater services to almost 90,000 people.

We work around-the-clock to keep your tap water flowing and to take away and treat your wastewater.

The network we service is vast, with 1700 kilometres of water and sewer mains, 214 pump stations, 42 water reservoirs, 8 wastewater treatment plants and 3 water treatment plants.

Our work keeps our community and environment safe and healthy, helping maintain the quality of life we all enjoy.

Secure Safe Supply Service Save

Secure

We are securing sustainable water sources for the long-term so our people and places thrive.

We provide for our growing population by sustainably upgrading and expanding water supply and wastewater systems.

How we secure water

• Clarrie Hall Dam - maintaining and upgrading
• Weirs at Bray Park and Tyalgum
• Capital works of $25 to $30 million to build and upgrade for population growth

Find out more

• Clarrie Hall Dam
• Future water supply

Safe

We protect the health of the Tweed community and environment by treating and supplying safe drinking water, and safely collecting and treating wastewater.

How we maintain safe water

• $22 million a year to treat and supply safe drinking water
• $20 million a year to safely collect, treat and recycle wastewater
• 5000 water quality tests and 5000 wastewater quality tests a month

Find out more

• Drinking water quality
• Recycled water
• Tweed lab and testing services

Supply

We supply households and businesses with high-quality, affordable and reliable water and wastewater services from catchment to tap and tap to ocean.

We sustainably operate and maintain assets, systems and networks in ways that minimise Council’s impact on the environment and adapt to climate-change impacts.

How we supply water

• 3 water treatment plants, supplying 100 mega litres of water a day
• 42 water reservoirs
• 27 water pump stations
• 723 kilometres of water mains
• 230 kilometres of water service pipe/connections

How we supply wastewater services

• 8 wastewater treatment plants and 9 EPA licences
• 187 sewerage pump stations
• 542 kilometres of gravity sewer mains
• 174 kilometres of sewer rising mains

Find out more

• Blue-green algae alerts
• Water supply and assets
• Dam operations
• Water treatment plants
• Wastewater and treatment
• Wastewater treatment plants
• Keep stormwater out of your sewer pipes

Service

We support our customers by responding to supply and service interruptions and quality complaints 24 hours a day, 7 days a week while making it easy to connect, disconnect and pay for water and wastewater services.

We consider and assess proposed developments to ensure system capacity is available and infrastructure meets quality and safety standards.

How we service water

Each month, we respond to 180 customer service requests, including 75 after-hours calls.

We also work on more than 300 preventative maintenance tasks a month.

Find out more

• Service problems and interruptions
• Water use and billing
• Go paperless with eNotices
• Developer charges

Save

We inform, educate, engage and encourage behaviour change about our shared responsibilities to save water and the environment.

How we all save water

• Target 160 litres – per person a day
• We recycle 12% of wastewater received
• 450 trade waste customers
• No wipes in our pipes campaign
• Reducing wet weather overflows

Find out more

• Target 160 litres
• Water meters and leaks
• Save water indoors
• Save water outdoors
• Water saving for business
• Residential water restrictions
• Business water restrictions
• No wipes in our pipes