About water and wastewater services
Located in the northern tip of NSW, Tweed Shire Council is the state’s top water authority, providing safe, sustainable and affordable water and wastewater services to almost 90,000 people.
We work around-the-clock to keep your tap water flowing and to take away and treat your wastewater.
The network we service is vast, with 1,700 kilometres of water and sewer mains, 226 pump stations, 38 water reservoirs, 8 wastewater treatment plants and 3 water treatment plants.
Our work keeps our community and environment safe and healthy, helping maintain the quality of life we all enjoy.
| Description |
Volume |
| Area of the Tweed's water supply catchment |
565 km2 |
| Capacity of Clarrie Hall Dam |
15,000 ML |
| Drinking water treated annually |
8,454 ML |
| Wastewater treated annually |
10,327 ML |
| Water meters in the Tweed |
27,459 |
| Base population receiving water service |
86,760 |
| Base population receiving wastewater service |
83,762 |
Figures as at end of reporting year 2024-25.
Secure
The proposed Clarrie Hall Dam upgrade will secure our water supplyWe are securing sustainable water sources for the long-term so our people and places thrive.
We provide for our growing population by sustainably upgrading and expanding water supply and wastewater systems.
How we secure water
- Clarrie Hall Dam - maintaining and upgrading
- Weirs at Bray Park and Tyalgum
- Capital works of $40.7 million to build and upgrade for population growth
Find out more
Safe
Our water treatment plants produce safe drinking water that is equal to the best bottled water in the worldWe protect the health of the Tweed community and environment by treating and supplying safe drinking water, and safely collecting and treating wastewater.
How we maintain safe water
- $22 million a year to treat and supply safe drinking water
- $21 million a year to safely collect, treat and recycle wastewater
- over 280 drinking water quality tests a month, conducted by the Tweed Lab
- over 110 wastewater treatment quality tests a month, conducted by the Tweed Lab.
Find out more
Supply
The NATA-accredited Tweed Laboratory Centre tests our drinking water for chemical and biological hazardsWe supply households and businesses with high-quality, affordable and reliable water and wastewater services from catchment to tap and tap to ocean.
We sustainably operate and maintain assets, systems and networks in ways that minimise Council’s impact on the environment and adapt to climate-change impacts.
How we supply water
- 1 dam - 15,000 ML storage
- 2 weirs
- 3 water treatment plants, supplying 100 mega litres of water a day
- 38 active water reservoirs
- 31 water pump stations
- 729 kilometres of water mains
- 230 kilometres of water service pipe/connections
- 27,459 water meters
- 36,630 residential properties serviced
- 1,873 non-residential properties serviced
- 5,348 MW hours a year of energy used
How we supply wastewater services
- 8 wastewater treatment plants - 136,750 EP or 32.8 ML a day capacity, 9 EPA licences
- 196 sewerage pump stations - 78 ML a day capacity
- 554 kilometres of gravity sewer mains
- 203 kilometres of sewer rising mains
- 13,012 sewer manholes
- 25,243 sewer connections
- 35,351 residential properties serviced
- 1,627 non-residential properties serviced
- 9,280 MWh/y energy used
Find out more
Service
Our crews work 24/7 to minimise service interruptionsWe support our customers by responding to supply and service interruptions and quality complaints 24 hours a day, 7 days a week while making it easy to connect, disconnect and pay for water and wastewater services.
We consider and assess proposed developments to ensure system capacity is available and infrastructure meets quality and safety standards.
How we service water
Each month, we respond to 180 customer service requests, including 75 after-hours calls.
We also work on more than 300 preventative maintenance tasks a month.
Find out more
Save
There's no better time to start learning about the importance of saving waterWe inform, educate, engage and encourage behaviour change about our shared responsibilities to save water and the environment.
How we all save water
- Target 160 litres – per person a day
- We recycle 7.5% of wastewater received
- 574 trade waste customers
- 'What to Flush' campaign
- Reducing wet weather overflows
Find out more