Ways to pay your bill

Tweed Shire Council – Payble competition 

Terms and Conditions 

1. Promoter
   • The promoter of this competition is Tweed Shire Council.
2. Competition Name
   • Payble Prize Draw.
3. Promotion Period
   • The competition opened with the introduction of Payble and finishes at 5 pm on Monday 26 October 2026. Entries received after this time will not be accepted.
4. Who can enter
   • Entry is open to all ratepayers of Tweed Shire Council.
   • There is no minimum age requirement.
   • Councillors and Staff from Tweed Shire Council (and their immediate families) are excluded from any prizes.
   • A maximum of one entry will be awarded per contact for each rateable property, regardless of the number of eligible rates or water payments made during the promotion period .
5. How to enter
   • To be in the prize draw, Tweed Shire Council customers must make a successful payment via Payble to their rates or water within the promotion period.
   • A successful payment is defined as a payment that has been processed and received by Tweed Shire Council via Payble during the promotion period.
   • Customers must be set up as a contact within Council's Payble payment system.
   • Eligible customers will be automatically entered into the draw upon completion of a successful payment via Payble. No additional entry form is required.
6. Prizes
   • Prizes consist of seven (7) x $500 vouchers or credit that winners can spend at a local business of their choice. Winners may elect to have the $500 prize value paid off their TSC rates or water account.
   • Winners will nominate their preferred local business and Tweed Shire Council (TSC) will liaise with the local business to organise the $500 voucher or credit.
   • The nominated business must be a registered trading business located within the Tweed Shire Council local government area and able to supply goods or services compliant with applicable laws.
   • Council reserves the right to approve or decline a nominated business at its discretion.
   • Prizes are not transferable or exchangeable and cannot be redeemed for cash.
7. Winner Selection and Notification
   • Winners will be randomly drawn at Tweed Shire Council office on 29 October 2026 from all eligible entries.
   • Winners will be contacted via the contact details registered with Payble. If no longer current, Council will use the property ownership records to contact the winner.
   • Winners will be publicly announced on Friday 30 October 2026, via Tweed Shire Council social media channels.
8. Prize Claim
   • Council will notify the winner via phone and email registered in their Payble account.
   • Winners will nominate their preferred local business to redeem the prize and Tweed Shire Council (TSC) will organise the $500 voucher or credit.
   • If a winner cannot be contacted by phone or email, or does not return contact by 5 pm Friday 20 November 2026, Council reserves the right to deem the prize forfeited and apply the $500 prize value to the winner’s rates.
   • If a winner does not select their preferred business to redeem the prize before 5 pm Friday 20 November, Council reserves the right to apply a $500 prize value to their rates.
   • The voucher or credit expiry date is set by the issuing business.
9. Disputes
   • Any disputes regarding the competition will be handled by Tweed Shire Council’s Communications and Engagement team. Their decision will be final and no correspondence will be entered into.
10. Promotion of Winner
    • Council may request to photograph the winner and announce this via the Tweed Shire Council’s social media pages, websites, Tweed Link and any other publication.  Participation in promotional activity is optional.
11. Additional terms and conditions 
    • Council reserves the right to cancel or amend the prize without notice for any reason.
    • Council is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this prize.
    • Council accepts no responsibility for entries that are lost, delayed, misdirected or incomplete or cannot be delivered, accessed or entered for any technical or other reason.
    • Council reserves the right, at all times, to substitute any prize with another prize of similar value in the event the original prize offered is not available for any reason.
    • Council’s decision, in respect of all matters to do with this competition, will be final and no correspondence will be entered into.
    • Council shall have the right, at its sole discretion and at any time, to change or modify these terms and conditions without notice.
    • Council accepts no responsibility or liability and shall not be responsible or liable for any damage, loss, liabilities, injury or disappointment incurred or suffered by the customer as a result of entering an expression of interest, accepting or using the voucher or any products purchased with the voucher.
    • Council is not liable for any failure to comply with its obligations where such failure is caused by something outside of Council’s reasonable control.
12. Privacy
    • By entering this competition, participants agree that their contact details may be used by Council for the purposes of contacting the winner.  Personal information, as defined under the Privacy and Personal Information Protection Act 1998, may be requested from competition winners for the purpose of providing prizes. The provision of any personal information is voluntary and is to be provided to Tweed Shire Council and potentially the businesses providing the vouchers or credit only. Any personal information stored can be accessed by contacting Tweed Shire Council on 02 6670 2400 or email at tsc@tweed.nsw.gov.au.