Rates and charges

Your rates help to make the Tweed a great place to live, work and play.

Council collects rates to fund local infrastructure and services. See how your rates are spent.

All councils must levy rates each year on all rateable land under the Local Government Act 1993.

If you have a question about your rates notice, a refund or making a payment contact us.

Council uses your address for rates, water and any sundry debtor accounts. Please make sure your details are correct - submit a change of mailing address request.

When rates are due Break down of notice Water notices Name change Late or overpaid

When are my rates due?

Council calculates rates each year.

You can choose to pay the full amount in one payment by 31 August, or you can make 4 smaller payments during the year (quarterly).

Payment by instalments - quarterly dates

Notices are mailed out 30 days before payment is due. Go paperless and receive your notices sooner (email is faster than the posties).

Instalment number Payment due date
First instalment 31 August
Second instalment 30 November
Third instalment 28 February
Fourth instalment 31 May

Note: If the due date falls on a weekend or public holiday, the payment is due the next working day.

Breaking down your rates notice

About your rates notice

Section 1

Date of issue

Rates notice explained - Top right The date Council issued your rates.

Valuation base date

The date the land was valued. For information visit www.valuergeneral.nsw.gov.au or to discuss your land value call 1800 110 038.

Rating category

Land within the Tweed is categorised as either ‘Residential’, ‘Business’, ‘Farmland’ or ‘Mining’. This determines the rate you are charged.

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Section 2

Property identifier

Rates notice explained - Section 2 - Top right A unique property number to identify your rates account. Please quote when making enquiries about your rates or water account.

Total amount due

Amount due, if paying in full.

Due date

This applies to either the full rate amount or the first instalment amount (see 3).

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Section 3

Instalment dates and amounts

The dates and amounts due if paying by quarterly instalments. Council will send reminder Instalment Notices for the 2nd, 3rd and 4th instalments 30 days before they fall due.

Rates noticed explained - Section 3 - Amounts

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Section 4

A list of rates and service charges payable on your property.

Rates notice explained - Section 4 - Summary

General rate

Calculated by multiplying your land value by the rate set by Council. If your rate calculation is less than the minimum rate you will be charged the minimum rate.

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Section 5

Deduct payments since

Rates notice explained - Section 5 - Deduct The date on which information for your rate notice was extracted from Council’s database, any transaction after that date will not show on this notice.

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Section 6

Payment options

Some of the ways you can pay your rates. See the back page of your rates notice for the full list of payment methods.

payment options rates notice 2022.jpg

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Watch a video showing what makes up your rates notice (4 mins)

Rates notice or water notice?

Your rates notice is different to your water notice.

Tweed ratepayers receive a quarterly water and sewerage notice. See water billing and charges for more information.

Changing your name on a rates notice

Names on rate notices are drawn from the property title deed.

Land title records are managed by NSW Land Registry Services. Council is notified if the name on a title deed changes, and our records are updated. 

Late payment or overpaid?

If you can’t make a payment on your rates, water or sundry debtor notice, please complete the online payment plan form before the due date so we can set up a payment plan that suits you.

If you don’t pay your rates or water notice by the due date, you will have to pay interest (interest increases daily). The interest rate is set by the Division of Local Government.

If you have overpaid your rates, you can transfer the amount onto your water account (and vice versa). If you want to discuss your options please call us on 02 6670 2400.

If there has been an overpayment, duplicate payment or a payment using an incorrect reference number and you want to apply for a refund or credit transfer, note the following before you begin:

  • relevant documents may be required with this application, e.g. bank statement, transaction receipt or evidence of over payment
  • your request may not be processed if a payment is under investigation or in dispute with your bank
  • an administration fee may apply for multiple or repetitive requests.

Refund or credit transfer request - rates, water or sundry debtor account