How to help in the community

For a life-threatening situation call 000 immediately.

Visit our Emergency Dashboard for updates during an emergency.

Donating money rather than goods is generally more flexible and provides choice, promoting a self-directed recovery and can more accurately target a need.

It also circulates money in affected communities, which stimulates a quicker recovery for the local economy.

When safe to do so, please assist family, friends, neighbours, groups and organisations you are already connected with.

March 2017 flood cleaning up

Consider connecting with local organisations or charities:

Volunteering before an emergency

You can be involved with an emergency through roles such as firefighting, rescue or storm recovery, or through support roles like catering, communications and transport.

If you become a volunteer before an emergency happens, you will be contacting the organisation when they have time to answer your questions, evaluate your request and offer training. During an emergency this may not be possible.

To find out more head to NSW Reconstruction Authority

Frequently asked questions

Flood water is threatening my property and I need sandbags?

Call the SES on 132 500 or visit 

What should I do if flood water is rising?

Watch and monitor. If you believe you may become isolated or inundated consider your options before it's too late to leave your property.

Call the SES on 132 500 for assistance. If it is life threatening dial 000 immediately.

How do I report fallen trees or branches during a storm?

A tree (or part of) has fallen across powerlines. Who should I call?

Contact Essential Energy on 13 20 80.

A tree (or part of) has fallen on my property. Who should I call?

Contact the State Emergency Service (SES) on 132 500.

A tree (or part of) has fallen on the road. How can I report it?

Call Council on 02 6670 2400 with location and size of tree, and whether it's blocking road access.

You can also report a non-urgent problem