How to help in the community
Mayoral Flood Appeal 2022
To help our flood affected community please donate to the Together Tweed Mayoral Flood Appeal 2022.
The Appeal seeks to raise much-needed funds to offer affected Tweed communities immediate help, build resilience to future flood events and contribute to addressing significant long-term issues such as housing.
2022 Flood - donation and volunteer information (as at Tuesday 19 April)
Agape - Donation Centre
56 Recreation Street, Tweed Heads
Open (NSW times): Tuesday to Friday, 10 am - 4 pm
Saturday: 10 am - 1 pm
No more donations needed at the moment.
Available (please phone 0414 693 670 to check):
- Optus SIM cards with credit.
We can manage requests for furniture if not available on site.
Case Manager support is available to assist with housing applications.
Every Friday we offer a Mental Health support group and psychology support.
BlazeAid - fencing help
General enquiries 0418 990 267
How to get fencing help? A volunteer-based organisation that works with families and individuals in rural Australia after natural disasters such as fires and floods.
Working alongside the rural families, our volunteers help to rebuild fences and other structures that have been damaged or destroyed.
Burringbar Volunteer Hub
Broadway Shops - white board set up for people to log jobs
Chinderah Donation Hub
Grass carpark fronting the Cudgen Leagues Club grounds
Wommin Bay Road, Kingscliff
Open: Monday – Friday 9 am - 4 pm
Closed: Saturday and Sunday
No more donations of clothing, furniture or household items needed at the moment.
- household items
- fresh and non-perishable food
- frozen meals
Murwillumbah Volunteer Hub
Coolamon Centre, 5 Tumbulgum Road, Murwillumbah
Open: Monday - Friday, 9 am to 3 pm
Contact: 0403 488 817
We still need volunteers to help us rebuild our community - trades needed:
- normal and heavy labourers
- gardening and lawn mowing
- mould removal experts
- delivery people
- plant operators and equipment
- professional and general cleaners
The Regent Donation Centre
Corner Brisbane and Wollumbin Streets, Murwillumbah (entry from Brisbane Street)
Open: Monday, Tuesday and Thursday: 10 am - 2 pm
Contact: 02 6672 3003
No more donations needed of furniture, shoes, clothing, kitchen utensils and appliances, linen.
- food hampers
- non-perishable items
- care packs
- frozen meals
Tweed Palliative Support Op Shop
5 Queen Street, Murwillumbah
0417 060 085
- Monday to Friday: 8 am - 3:30 pm
- Saturday: 8 am - 12:30 pm
- clean and working white goods fridge, washers, dryers
- funds to purchase white goods.
1462 Kyogle Road, Uki
Information is available to read on the front of the hall, and to get involved in the recovery effort. To find out more about the Neighbourhood Group contact Mel on 0429 687 687.
Food available from hall kitchen and frozen meals.
- Tasty Tuesday – free hot lunch
- frozen meals
Customers can follow a range of local Facebook pages of people and property needing clean up help:
GIVIT is managing offers of donated goods, services, volunteering and funds, including corporate offers, in response to the widespread flooding across Queensland and New South Wales.
In NSW, GIVIT is working with the NSW Government to ensure donations are managed to support all impacted communities. As a still-developing event, specific areas will be updated when possible.
The GIVIT website captures all donations online, so you can see and give exactly what's needed, when it is needed.
Recovery Dashboard - support and information to rebuild and recover
For a life-threatening situation call 000 immediately.
See our Emergency Dashboard for updates during an emergency.
Tweed flood recovery support phone list(PDF, 216KB)
There are a number of local organisations and charities that support our community in times of hardship and emergency.
During an emergency event a recovery committee may be set up to coordinate local recovery services and provide support to the community.
Council is a member of the Local Recovery Committee, but does not directly manage volunteers or disaster donations.
How to help
When safe to do so, please assist family, friends, neighbours, groups and organisations you are already connected with.
Donating money rather than goods is generally more flexible and provides choice, promoting a self-directed recovery and can more accurately target a need. It also circulates money in affected communities, which stimulates a quicker recovery for the local economy./p>
Consider connecting with local organisations or charities:
Volunteering before an emergency
You can be involved with an emergency through roles such as firefighting, rescue or storm recovery, or through support roles like catering, communications and transport.
If you become a volunteer before an emergency happens, you will be contacting the organisation when they have time to answer your questions, evaluate your request and offer training. During an emergency this may not be possible.
To find out more head to Resilience NSW
Frequently asked questions
What should I do if flood water is rising?
Watch and monitor. If you believe you may become isolated or inundated consider your options before it's too late to leave your property.
Call the SES on 132 500 for assistance. If it is life threatening dial 000 immediately.
How do I report fallen trees or branches during a storm?
A tree (or part of) has fallen across powerlines. Who should I call?
Contact Essential Energy on 13 20 80.
A tree (or part of) has fallen on my property. Who should I call?
Contact the State Emergency Service (SES) on 132 500.
A tree (or part of) has fallen on the road. How can I report it?
Call Council on 02 6670 2400 with location and size of tree, and whether it's blocking road access.
You can also report a non-urgent problem