If you feel that your rights are not being respected and this is a concern to you – we need to know this as soon as possible. This is best pursued by:
- Speaking to our staff who were responsible for organising the support or services that are now causing concern for you.
- If the staff person is unable or fails to sort out the problem, you can call the Coordinator Community Services on (07) 5569 3110.
- If the concern is still not resolved satisfactorily you may wish to speak or write to the following people in management level within Tweed Shire Council:
Tracey Stinson, Director of Community and Natural Resources on 02 6670 2400
Tweed Shire Council
PO Box 816
Murwillumbah NSW 2484
Complaints either in writing or by phone will be registered on the Records Management System or responded to within 14 working days. We are here to support you and not to judge you for your comments. We aim to provide a best practice approach to our work and this is linked to your assistance with accurate and timely feedback when services or goods are not satisfactory to you.
For formal complaints or for further resolution of your concerns, you may also choose to contact the:
Community Services Division
Level 24/580 George Street
SYDNEY NSW 2000
Phone: 1800 451 524 (Freecall)
This is a free and confidential service that can assist you in working through any complaints or concerns about the service you are receiving.
The Aged Care Complaints Commissioner provides a free service if you have a concern or complaint about any of the care and services you receive.
Aged Care Complaints Commissioner
GPO Box 9848
(Your capital city and state/territory)
Call: 1800 550 552
If you need assistance to undertake any of these steps we can assist you to access.
If you require any further information call us on 07 5569 3110 or email us at firstname.lastname@example.org
Visit in person: Tweed Heads South Community Centre,CNR Heffron Street and Minjungbal Drive, Tweed Heads South. (Next to the Tweed Heads indoor pool).