Customer service

Customer service half day closure on Monday 30 June

Council’s Customer Service Contact Centre and counters at Tweed Heads and Murwillumbah will close at 12 noon on Tuesday 30 June 2026 for end of financial year processing.

Normal services will resume on Wednesday 1 July 2026 – phone services at 8:30 am and counter services 9 am.

During this time, Council cannot process payments due to a scheduled outage of Council’s ePayment and Property Services systems.

For other ways to pay, visit 'Ways to pay'.

Need help?

For urgent or safety matters, call Council’s emergency Contact Centre on 02 6670 2400. For non-urgent requests, lodge a report a problem request online.