View impounded animals or report a lost pet
Adopt a pet with Friends of the Pound
Pet registrations and microchipping
Responsible dog and cat ownership(PDF, 231KB)
View rehoming and euthanasia statistical data
Tweed Pound update
Council's Pound was closed to the public on Wednesday 25 September 2019 due to planned works.
Expansion of the Waste and Resource Recovery Centre at Stotts Creek is underway, including construction of a new, permanent, Pound and Rehoming Centre.
This is expected to open in 2023/24.
We have arrangements in place to make sure lost and impounded animals are well cared for until the new pound opens.
During this time, there's no public access to the private boarding kennel.
Collecting your pet from the pound
Pet owners wishing to collect their impounded animals must:
- Check we have your pet: view impounded animals or call Council on 02 6670 2400
- Pay any impounding fees: contact Council
- Wait up to 24 hours: a Council Ranger will return your pet directly to your home (please make sure your pet's details are up-to-date on the NSW Pet Registry)
Roaming animals are at risk of being impounded, resulting in fines and holdings costs. See Council's fees and payments
All dog and cat owners are reminded to register and microchip your pets, so your pet can be easily returned if it is lost or stolen.
In partnership with Friends of the Pound, Council aims to rehome as many animals as possible. As required by the NSW Companion Animals Amendment (Rehoming Animals) Act 2022, all NSW Councils must give written notice to at least 2 rehoming organisations for impounded animals. Council has therefore organised an agreement with a second rehoming partner, the Animal Welfare League (QLD) based on the Gold Coast.
For more information call our customer service team on 02 6670 2400.
Frequently asked questions
Why does the current Pound have to be re-located?
In April 2019, Council resolved to invest $1.5million to investigate the feasibility of a new modern pound on the Council-owned site at Stotts Creek (751 Eviron Road, Eviron).
Following further investigations, it was determined by Council that it was not feasible or suitable to redevelop this site for a new permanent facility. Other alternative sites are being investigated.
This was, in part, due to the current pound facility being within the area approved for the expansion of Council’s waste operations at Stotts Creek Resource Recovery Centre, which includes an organics processing facility for the Tweed’s green waste.
Council is improving the Stotts Creek Resource Recovery Centre so we can reduce the amount of the community's waste being sent to landfill and recover more right here in the Tweed. This will help to limit the impact on ratepayers from the recent, well-publicised increases to the cost of processing recyclables being experienced globally, as well as the introduction of a new waste levy in Queensland.
Where does Friends of the Pound fit into these plans?
All councils in NSW have statutory defined roles and responsibilities for managing compliance and the care and rehoming of dogs and cats under the Companion Animals Act 1998 and Companion Animals Regulation 2005 as well as the more recent requirement of the NSW Companion Animals Amendment (Rehoming Animals) Act 2022.
Friends of the Pound is a not-for-profit organisation who rescue and rehome animals from the Tweed Pound. Whilst a long term, co-operative partner of Tweed Shire Council, Friends of the Pound operates independently from the Pound and is solely dependent on donations and the fund-raising efforts of its volunteers.
Council is very supportive of continuing its close working relationship with Friends of the Pound as it progresses through each of the above temporary and permanent Pound relocation processes.
For further information on Friends of the Pound, please visit their website at friendsofthepound.com or Facebook page at www.facebook.com/FriendsofthePound
How will the new temporary impounding services affect you?
Council is taking all steps and efforts to ensure that we maintain our current high standard of service and care of our impounded animals, throughout both the temporary arrangements and development of a modern pound and rehoming centre at South Murwillumbah.
However, there will be some minor differences in how these services are delivered at the Tygalgah facility, as compared to the previous Stott’s Creek Pound.
|Previous Stotts Creek Pound
||Temporary service at Tygalgah
|A Council owned facility, accessible to the public.
||A privately owned facility, not accessible to the public.
|Owners of micro-chipped dogs and cats can pay outstanding fees and retrieve their impounded animals, seven days a week (except for Public Holidays and periods of Council closure), 10am to 4pm.
Please call Council on 02 6670 2400 to confirm any information relating to impounded animals, to arrange for payment of any outstanding fees and to request for your pet to be returned.
Mondays to Fridays, 9am to 4pm
Speak directly with Animal Management staff.
Weekends and After Hours
Calls will be diverted to Council’s After Hours Service and Animal Management staff will respond to your enquiry within 24 hours.
The public can view animals assessed by Council and its contracted vets as suitable for rehoming and purchase the animal.
Both Council and Friends of the Pound also currently promote the sale and rehoming of these animals on their websites and Facebook pages.
There is no public access to view Council impounded animals at the privately owned Tygalgah site.
During this period Council will not be selling animals.
Suitably assessed animals will be transferred to the Friends of the Pound to sell to the public.
The public will be able to view the animals for sale on the Friends of the Pound website and Facebook page, and through links from Council’s web site.
Council and Friends of the Pound will use other social media options to promote the sale and rehoming of these animals.
|Council has full time and temporary Pound Attendants who are based at the Stotts Creek Pound.
The Council staff are assisted by Friends of the Pound volunteers.
There will be no Council staff based at the Tygalgah site. A Council Pound Attendant will visit the site each day to monitor and manage the impounded animals, and Council Rangers will visit the site regularly transporting animals to and from the site, including owner returns and visits to Council’s contracted vets at Murwillumbah.
Council has sought a commercial agreement with the owner of the site to be the primary carer of Council’s impounded animals.
Information about Pounds and Council's obligations
Under the above State legislation, all councils are required to provide an impounding facility, commonly known as a Pound, to carry out its regulatory functions for Companion Animals (dogs and cats).
Councils have the option of providing this service through their own facility, or through an approved third party animal welfare organisation.
Tweed Shire Council has proudly established and maintained its own Pound facility for over 30 years. Through dedicated community support and Council funding, Council’s facility at Stotts Creek has been one of the best functioning and regarded Pounds on the North Coast.
An important factor in the success of the facility has been the longstanding presence of Friends of the Pound, who have provided Council with a consistent supply of hard working volunteers who assist Council staff with the care of the animals and the facility. They also provide great assistance to Council with the foster care and rehoming of those unclaimed impounded animals.
Many people have the misconception that animals that are collected and taken to the Pound are automatically euthanized. This is definitely not the case. Council Rangers impound animals for a variety of reasons, including those with existing owners that stray or are lost, those involved in serious attacks, feral animals, or those that are surrendered for medical reasons, or are unwanted by their owners.
The majority of impounded animals with existing microchipped and registered details are returned to their owners. Many other unregistered and unwanted animals are checked and treated for sale and rehoming by either Council or Friends of the Pound, or other animal rescue organisations. These requirements have been updated through the NSW Companion Animals Amendment (Rehoming Animals) Act 2022, needing a second rehoming organisation to assist. Council has therefore organised an agreement with a second rehoming partner, the Animal Welfare League (QLD) based on the Gold Coast. A small proportion of the remaining animals may regrettably need to be euthanised for either regulatory, medical or humane reasons.
For information on Council’s record in rehoming impounded animals see Euthanasia and rehoming rates.