Flood recovery update

Flood recovery update

Update 9 November 2022 

Resilient Homes FundProperty assessmentPrivate land clean-upFlash flood alert serviceService NSWRoadsOn-ground progressPottsville Recovery Support ServiceLegal AidChinderah Donation HubGrants help businessesOutreach servicesBusiness assistanceSafe Haven Hub

With so much going on post-flood, it can be hard to know where to go for credible and up-to-date sources of information.

We’ve got you covered. Each week on the Flood Recovery Dashboard and in the Tweed Link we will include a flood recovery update, as the Tweed moves to recover and rebuild following the unprecedented flood earlier this year.

We’ll include updates on roads, bridges, waste, buildings, parks and sports fields as well as relevant information from other levels of government, including Flood Recovery Centre updates, emergency housing news and funding and grant opportunities.

Visit this page weekly for the latest or subscribe to receive the Tweed Link direct to your inbox each week so you don’t miss a flood recovery update.

To view previous Flood Recovery Updates, see Tweed Link issues from 25 May.

Fund to help flood-affected homeowners

Tweed homeowners, devastated by this year’s floods, could be eligible to raise, repair, retrofit or have their home voluntarily bought back though the Northern Rivers Resilient Homes Fund package jointly funded by the Federal and NSW governments.

The Resilient Homes Program will begin reaching out to eligible residents from November 2022.

Residents already engaged in the Flood Property Assessment Program, delivered by NSW Public Works and Johns Lyng Group, will be contacted automatically.

Registrations are still open for the Flood Property Assessment Program.

Residents not yet engaged in the Flood Property Assessment Program are encouraged to submit their contact details to the Northern Rivers Reconstruction Corporation.

Visit the Resilient Homes Fund web page for more information about the program, including guidelines, eligibility and co-contributions.


Private land clean-up requests

The NSW Environmental Protection Authority has expanded the land-based flood debris clean-up program to include eligible large or hazardous man-made debris on private land across all disaster declared flood-affected communities.

This helps those landowners that do not have the skills, capacity, specialist equipment or financial means to remove large or hazardous man-made debris.

The EPA is working with Service NSW so that the community can apply for support under this program through the Service NSW website.

The EPA has appointed MRA Consulting Group to project manage the clean-up of flood debris on public land and eligible large or hazardous debris on private land. 

MRA will assess private land clean-up requests submitted via the Service NSW website.  For further information, call MRA Consulting Group on 0492 941 487, or email the program at floodwaste@mraconsulting.com.au.

Safety is a primary focus for the program, which is expected to run through until December 2022. Any hazardous waste such as asbestos will be assessed and removed by qualified experts.

See the Program Guidelines (PDF) for more information.


Flash flood alert service goes live

Residents of Burringbar, Mooball and Crabbes Creek are urged to register to receive flash flood alerts via SMS, email and recorded voice calls (landline) for free, ahead of the coming wet season.

Council, with assistance from the NSW Department of Planning and Environment, NSW State Emergency Service (SES) and other government agencies, is launching a new automated flash flood alert system for the villages, following a successful trial last summer.

The system has 2 main components: flood forecasting and alert distribution.

The flood forecasting system involves a Cloud-based computer system, running continuously, that accepts data from local rain and stream gauges and combines this with various BOM prediction products to forecast flooding in the near future.

For more information and to register for the free flash flood alerts, visit Burringbar and Crabbes Creeks Flash Flood Alert.


Service NSW at Coolamon Centre

Service NSW has moved its recovery service from the Canvas and Kettle room at the Murwillumbah Civic Centre to the Coolamon Centre on 3 -5 Tumbulgum Road Murwillumbah.

Coolamon Centre
3 -5 Tumbulgum Road Murwillumbah
Tuesday from 9 am to 4 pm

It will operate a recovery hub every Tuesday from 9 am to 4 pm offering flood recovery support and assistance in lodging grant applications or following up on applications.

For further information please contact Service NSW on 13 77 88.


Chinderah Donation Hub

The Chinderah Donation Hub is now open at 23/18 Ozone Street, Chinderah, in the Chinderah Industrial Estate (behind the BP Service Centre, located between Supaloc and Chinderah Motors.

Now open at
23/18 Ozone Street, Chinderah
Monday - Friday
9 am to 4 pm

Service NSW onsite
Thursdays
9 am to 3:30 pm

Services available include:

  • Pottsville Beach Neighbourhood Centre Recovery Support Service (RSS) are onsite Mondays from 9 am
  • Social Futures are onsite Tuesdays from 10 am
  • Murwillumbah Community Centre are onsite Wednesdays 2 pm - 4 pm – offering counselling/financial counselling
  • Service NSW onsite Thursdays 9 am - 4 pm for grant support and applications
  • Frozen meals are available Monday – Friday 9 am – 4 pm

The Hub will accept donations delivered up until 4 pm.

Due to the amount to limited space available, the hub is only accepting new small household items, electrical goods and bedding as well as toiletries and non-perishable food items. Due to limited space, no furniture can be accepted.

There are meeting rooms available plus a toilet onsite.

The Hub will close for the Christmas/New Year break with the last day Thursday 22 December. This will also be Service NSW’s last day on site.

The Chinderah Donation Hub will be closed from the Friday 23 December, reopening on Monday 16 January.


Pottsville Recovery Support Service

At-home Caravan Program

Flood-affected Tweed residents can now register for the at-home caravan program at the Pottsville Beach Neighbourhood Centre.

The program includes Burringbar, Chinderah, Condong, Mooball, South Murwillumbah and Tumbulgum and is part of the fee free Tweed-based Recovery Support Service supported by Resilience NSW.

Designed to ease medium-term housing challenges, the program will see caravans sourced from Camplify and located on the resident’s private property at no cost.

Residents can register for the at-home caravan program at the Pottsville Beach Neighbourhood Centre by emailing rss@pbnc.org.au or phoning 02 6676 4555 or mobile 0476 677 422.

Further support is available through Social Future by emailing recoveryconnect@socialfutures.org.au or phoning 1800 719 625.

Primary producers or rural land holders should contact the Department of Primary Industries Rural Recovery Support Service on 0448 077 684 or email flood.recover@dpi.nsw.gov.au

Pottsville Beach Neighbourhood Centre’s Recovery Support Service (RSS) is a free service that helps flood-affected people in their recovery by providing personalised, long-term support.

We link people to their own personalised recovery support worker, who can help them navigate and access services and disaster assistance packages.

Our RSS can provide:

  • A dedicated support worker
  • Assistance in accessing financial grants and services
  • Assistance in applying for an At-Home Caravan
  • Practical, personal and emotional support
  • Psycho-social groups
  • Information and referrals for specialist services

The recovery support workers also support people with the ongoing emotional, physical and financial impacts of floods, which may impact their longer term health and wellbeing.

Recovery support workers walk alongside affected people, acknowledging and addressing their challenges and struggles while respecting people’s strengths and their recovery choices and preferences. 

Who can use this service?

  • People who have been directly impacted by the floods:
  • Residents with damaged or destroyed homes
  • Residents experiencing additional impacts
  • (e.g. social and psychological impacts)
  • Business owners
  • Primary producers and rural landholders

How can people access the services?

  • Affected people can phone or email us (self-referral)
  • With a person’s consent, an agency can make a direct referral to our RSS
  • No formal referral from a GP or other provider is required

The Pottsville Beach Neighbourhood Centre is located at 10b – 12a Elizabeth St, Pottsville. For more information, call 02 6676 4555 or 0476 677 422, email rss@pbnc.org.au 

Nimbin Recovery Support Service

A Recovery Support Service is also available at Nimbin. The Nimbin RSS, located in the Nimbin Neighbourhood and Information Centre, in addition to providing services and disaster assistance packages support also offers an understanding of landslips, internal infrastructure damage and Rural Land Sharing Communities.

Contact the Centre on 02 6689 1692 or email nimbinrss@nnic.org.au.


Flood Property Assessment Program

Tweed property owners whose residential or commercial building was damaged by the 2022 floods are invited to participate in the free NSW Government Flood Property Assessment Program (FPAP).

The opt-in program provides property owners with a free assessment report, including a comprehensive scope of repair works and an estimate of repair costs to pre-flood conditions.

The Department of Regional NSW (DRNSW), in conjunction with NSW Public Works, has appointed the Johns Lyng Group as the managing contractor who will provide qualified assessors and demolition services for the program.

By registering with Service NSW, a case manager from Johns Lyng Group will be in touch to schedule an initial building inspection. A case manager will be assigned to you who can assist at any stage of the process.

A building inspection will be carried out and you will be presented with a detailed assessment report.

The assessment report is only provided to you and is not available to council, insurers or the general public. However, you can provide the report to your insurer or builder to assist with planning repairs or rebuilding.

Owners can use the report to determine their next course of action.

To find out more about eligibility and details of the process visit the Flood Property Assessment Program web page or call 1300 294 027


Grants help flood-impacted businesses reopen

Flood-impacted commercial landlords in the Tweed will be able to apply for support to get businesses back up and running, thanks to a $30 million investment from the Australian and NSW Governments.

Federal Minister for Emergency Management Murray Watt said the $30 million Northern Rivers Commercial Property – Return to Business Support Grant will assist property owners who lease to small and medium businesses in the Northern Rivers.

This support will cover repair-related costs for landlords to ensure retail businesses can reopen and could include clean-up services, hiring equipment or covering the cost of building repairs.

The grants will support the repair of commercial premises to help businesses reopen their doors, get locals back to work and keep the local economy moving.

Applications for the Northern Rivers Commercial Property – Return to Business Support Grant are now open.

Customers are able to register to be notified when applications open by contacting Service NSW on 13 77 88.

Flood-impacted commercial property owners and landlords in the Northern Rivers will be able to apply for up to $50,000.

For a full list of all available support, visit nsw.gov.au/floods or call Service NSW 13 77 88.


Legal Aid Disaster Recovery Service

The Disaster Response Legal Service (DRLS) is a free legal service that is available to anyone who has been affected by disasters.

Anyone can access free help
by contacting the
Disaster Response Legal Service NSW helpline on 1800 801 529 
9 am to 5 pm weekdays.

This service, which is currently available from the Flood Recovery Centre in Murwillumbah,  will continue for community members even after the local recovery centre closes toward the end of September.

The DRLS provides a range of assistance for disaster affected Tweed individuals with legal issues like: 

  • Insurance claims and disputes
  • Housing and rental problems including caravan parks – damage to premises, rent reductions, repairs, etc.
  • Credit, debt, fines and financial hardship
  • Eligibility for disaster welfare payments and Government grants
  • Employment – unfair dismissals, entitlements,
  • Replacing important documents
  • Domestic violence
  • Other legal problems related to disasters.

Further information and links are available on the Disaster Response Legal Service website.


Assistance for flood impacted businesses

Is your business in a location that was impacted by the 2022 flood crisis?

To be eligible:

  • you must have a current ABN
  • are not a trust
  • are in a location impacted by the floods as determined by the NSW Government and the National Recovery and Resilience Agency.

The Strengthening Business Program is free and connects you with experts to help your business recover, become stronger, more resilient and better prepared for the future.

An independent facilitator will work with you to address the challenges and opportunities your business now faces.  

You'll get a roadmap with strategies and goals to achieve in the immediate, medium and long term. Your facilitator will recommend ways to strengthen your business systems, operations and strategies. 

They work with you for 12 months helping you to achieve your business objectives. 

Visit the My Business website for more information. 


Community Centre offers outreach services

Tweed Coast residents affected by the floods, can access support from the Murwillumbah Community Centre (MCC) on Wednesday afternoons.

The MCC will be operating from the Anglican Church at 41 Pearl St, Kingscliff from 2 pm to 4 pm and will offer free advice and referral information, material support and financial counselling.

The Kingscliff service is in addition to existing outreach operations in Murwillumbah at the Coolamon Centre from Monday to Thursday between 9 am and 4:30 pm and on Friday from 9 am to 12 pm and Nullum House on Monday, Tuesday and Thursday from 9 am to 12:30 pm.

For those seeking flood recovery support, bookings are required.

For more information contact the MCC on 02 6672 3003.


What's happening with flood recovery on our roads

Scenic Drive

Scenic Drive restoration

Scenic Drive restoration

Bilambil Heights residents and motorists using Scenic Drive are advised that from Thursday, there will be a change in road conditions.

Contractor Australian Marine and Civil Pty Ltd (AMC), will be sealing the new restored section of road at site B, the major slip on Scenic Drive on Thursday morning.

Once completed, traffic will switch lanes on Thursday afternoon so that stormwater drainage work can be carried out on the northern side of the existing lane.

This work is expected to take about 2 weeks.

Traffic lights will still be functioning for this site as only one lane will be in use.

Further work will involve kerb and guttering, batter works, guard rail instalment and line marking. 

On the eastern slip, site A, foundation works have commenced. Boring of concrete support piles has commenced and this will be followed by building the retaining structure. 

Once this is completed, work will then commence on pavement works, kerb and guttering, batter works, lighting and the installation of guard rails. 

The road is open with a temporary one lane access to all vehicles under traffic control. There is no footpath or pedestrian access.

Motorists are advised to expect extended delays between 9 am and 3 pm as contractors bring in material and equipment.

Traffic controllers will monitor flows and meet the needs of peak demand times so please be patient and allow extra time for travel.

AMC’s original time schedule is planned for all works to be completed by the end of March 2023.

Given good progress to date, work is highly likely to be finalised earlier (weather permitting).

Council will continue to provide updates as more information comes to hand.

For more information on these and other repairs, visit Flood recovery works.

Tyalgum Road

Road closure and road works, business support and viability and health and well-being issues were among key concerns discussed at a round table meeting between Tyalgum business and community representatives and NSW Government agencies and Council at Tyalgum on 16 November.

Held at the Tyalgum Hotel, which is currently being refurbished in preparation of a mid December opening, the meeting agenda covered a wide range of issues identified as by the Tyalgum community as having major impacts.

Council Director Engineering David Oxenham provided and update on the engagement of contractors and consultants looking at not only restoring the major land slip but also slips on Limpinwood Road.

Mr Oxenham said Council, in consultation with Transport for NSW, was looking at what would be the best approach to the Flood Recovery work, reassuring the meeting that Tyalgum road access was among Council’s top priorities.

Council is also addressing directional signage to Tyalgum and following up on request to assess speed zones on Limpiinwood and Zara Roads.

The major landslip on Tyalgum Road is about 950 metres east of Van Den Broek Road. There is another slip about 1 km west of this major landslip.

The damage site is more than 100 metres in width, some 60 metres in length and appears to comprise of some 6-10 metres depth of material which has slipped.

Geotechnical engineers have advised Council that results from test drilling show that it is not safe for a temporary track to be created as the continued movement poses an unacceptable public safety risk for a

Ongoing geotechnical monitoring at the site will provide additional data to assess if this continues to be the case.

In the meantime, short-listed construction contractors are commencing the Concept design stage with the aim of having designs and tender pricing to Council by mid-December. 

The contractors are using the geotechnical reports Council received in September and are supplementing this information with further geotechnical drilling being carried out at the site this and next week.

Once designs are complete, Council will select the most suitable contractor to carry out the work, with works expected to start on site in mid-2023.

Transport for NSW has confirmed in principle funding approval to cover the cost of repairs.

Limpinwood Road

The geotechnical reports Council received last month have been included in the Design and Construct bundle of works for repairs to the largest road slips around the shire.

This includes the slips near Boxsell Road and Charbray Place.

Short-listed construction contractors are commencing the Concept design stage with the aim of having designs and tender pricing to Council by January. This may include further geotechnical test drilling to be carried out towards the end of the month (weather permitting).

Once designs are complete, Council will select the most suitable contractor to carry out the work.

Transport for NSW has confirmed in principle funding approval to cover the cost of repairs.

Patching works have been carried out to repair minor damage.

Zara Road

Contractors have completed road reconstruction along Zara Road between Bald Mountain Road and Astron Road.

The works included road pavement stabilisation and application of bitumen seal however line marking, adjustment to guardrail and some debris removal is still required to be undertaken in the specific area.

Line marking on the new sections of road have also been completed.

Numinbah Road

Council is continuing with flood recovery works on Numinbah Road between Murwillumbah and Chillingham.

Recently completed works include road reconstruction works between Chillingham village and Chilcotts Road and on Numinbah Road near Marken Place.

Council crews are now undertaking drainage, road widening and complete reconstruction of the section of road near Crooks Valley Road and this will take about 8 weeks to complete.

While we’re not expecting to close these sections of road, there will be lane closures which may cause 5–10 minute delays.

Line marking has been carried out on new sections of Numinbah Road.

There will also be a number of individual flood repairs at various locations that will be carried out over the coming months – these will include repairs to culverts and embankment and will generally be smaller

Kyogle Road

Major patching continues on Kyogle Road working from Kunghur back towards Uki.

The work is expected to take around another 2 weeks, weather permitting. Traffic controllers will be present and motorists are advised to proceed with caution.

The geotechnical reports Council received have been included in the Design and Construct bundle of works for repairs to the largest road slips around the shire.

This includes major landslips on Kyogle Road located 500 m to 1.6 km west of Byangum Bridge.

Short-listed construction contractors are commencing the Concept design stage with the aim of having designs and tender pricing to Council by January. This may include further geotechnical test drilling to be carried out towards the end of the month (weather permitting).

Once designs are complete, Council will select the most suitable contractor to carry out the work.

Transport for NSW has confirmed in principal funding approval to cover the cost of repairs.

Traffic is reduced to one lane and is being controlled by traffic lights at the slip immediately west of Byangum Bridge.

Other slips along Kyogle Road allow 2 way traffic to pass but heavily constrict traffic. We ask motorists to proceed with caution.

Major patching works will commence on the road this week. There are 32 sites which will be addressed.

Reserve Creek Road

The landslip at Reserve Creek Road is a priority for Council and is included in our Design and Construct bundle of works established for the most significant landslip repairs around the Tweed.

The Reserve Creek Road landslip presents a major design and engineering challenge, with the road significantly undermined by a 15-metre high, near-vertical landslip which occurred during the February-March flood.

Work on table drains continues on the western side of the major slip on Reserve Creek Road.

Short-listed construction contractors are commencing the Concept design stage with the aim of having designs and tender pricing to Council by mid-December. This may include further geotechnical test drilling to be carried out towards the end of the month (weather permitting).

Once concept designs are complete, Council will select the most suitable contractor to carry out the work as soon as possible.  Given likely timeframes for the successful contractor to finalise detailed designs, gain environmental approvals, and procure teams and materials the earliest start date on site is likely to be mid-2023. 

Council is encouraging contractors to consider providing temporary access before permanent works are completed if this can be proven to be safe and feasible.

Transport for NSW has confirmed in-principal funding approval to cover the cost of repairs.

Council is aware of the issues facing the local community and the significant connectivity impacts associated with the road closure and we are doing everything we can to expedite the repair process.

Mount Warning Road

Council has sealed part of the temporary side-track near Mavis’ Kitchen.

The temporary side-track was installed to provide access past a landslip that destroyed a length of road. 

Permanent works to repair the landslip will require more time. Transport for NSW has confirmed in principal funding approval to cover the cost of those repairs.

Short-listed construction contractors are commencing the Concept design stage with the aim of having designs and tender pricing to Council by January. This may include further geotechnical test drilling to be carried out towards the end of the month (weather permitting).

Once concept designs are complete, Council will select the most suitable contractor to carry out the landslip repair work.


Flood repairs on-ground progress

Major work continues on Scenic Drive plus a further 8 major landslips around the Tweed are at the design phase. We are also working on strategies to progress the remainder of the repairs. However, there are still more than 220 major repairs in the design phase or yet to start.

Total road damages now amount to 3703 items as new damage has been identified.

Council has completed nearly 100% of Emergency Works (721 out of 722 locations) and 71% of Immediate Reconstruction works (1489 out of 2103 locations).

Council crews are busy undertaking the following works:

  • Back Creek Road – Grading to be carried out
  • Brays Creek Road – Heavy patching continues.
  • Byrrill Creek Road –Grading work has been completed.
  • Clothiers Creek Road – Clearing of table drains and removal of minor slips has been completed.
  • Eviron Road – Clearing of table drains has been completed.
  • Cudgera Creek Road – Repair works continue for the downhill slip with rock armour. Reshaping table drains with concrete capping has been completed.
  • Doon Doon Road – Repairs to the road should be completed by the end of next week.
  • Glengarrie Road – Grading of the road will be carried out next week.
  • North Pumpenbil Road – Grading of the road continues.
  • South Pumpenbil Road – Work on table drains continues.
  • Queen Street – flood debris clearing commences on 28 November.
  • Snake Gully Road – Grading of road  and resealing of the road to commence.
  • Tomewin Road - Clearing of table drains to the border has been completed.
  • Overall Drive – Waterway access restoration to wetlands and canals completed.

Subscribe to the Tweed Link for current Flood Recovery updates. You can also follow Council’s progress in flood recovery works through our weekly updates at flood recovery works.


Safe Haven Hub offers support

Flood impacted community members experiencing mental health distress now have a Safe Haven hub in Murwillumbah offering support to those most vulnerable.

Open 7 days a week

Shop 10-12/41-45 Murwillumbah Street
from noon until 6 pm

no appointments or referrals required.

There are no appointments or referrals needed, so whether you need some peace and quiet, a chat with someone who understands what you’re going through, or some calming activities to reduce the intensity of your negative thoughts and feelings, you can walk right in.

For more information on the Murwillumbah Safe Haven, visit Safe Haven North Coast website.

If you, or someone you know, is thinking about suicide or experiencing a personal crisis or distress, please seek help immediately by calling 000 or one of these services: