Flood recovery update

Flood recovery update

Roads Flash flood alert serviceHomes and property Community services Building and assets

With so much going on post-flood, it can be hard to know where to go for credible and up-to-date sources of information.

We’ve got you covered. Each week on this page we will include a flood recovery update, as the Tweed moves to recover and rebuild following the unprecedented flood earlier this year.

We’ll include updates on roads, bridges, waste, buildings, parks and sports fields as well as relevant information from other levels of government, including Flood Recovery Centre updates, emergency housing news and funding and grant opportunities.

What's happening with flood restoration on our roads

For the latest in flood restoration projects on our roads visit flood restoration works.


Register for flash flood alert service

Residents of Burringbar, Mooball and Crabbes Creek are urged to register to receive flash flood alerts via SMS, email and recorded voice calls (landline) for free.

Council, with assistance from the NSW Department of Planning and Environment, NSW State Emergency Service (SES) and other government agencies, has established a new automated flash flood alert system for the villages.

The system has 2 main components: flood forecasting and alert distribution.

The flood forecasting system involves a Cloud-based computer system, running continuously, that accepts data from local rain and stream gauges and combines this with various BOM prediction products to forecast flooding in the near future.

For more information and to register for the free flash flood alerts, visit Burringbar and Crabbes Creeks Flash Flood Alert.


Homes and property

Fund to help flood-affected homeowners

Tweed homeowners, devastated by the 2022 floods, could be eligible to raise, repair, retrofit or have their home voluntarily bought back though the Northern Rivers Resilient Homes Fund package jointly funded by the Federal and NSW governments.

The Resilient Homes Program will begin reaching out to eligible residents from November 2022.

Residents already engaged in the Flood Property Assessment Program, delivered by NSW Public Works and Johns Lyng Group, will be contacted automatically.

Registrations are still open for the Flood Property Assessment Program.

Residents not yet engaged in the Flood Property Assessment Program are encouraged to submit their contact details to the Northern Rivers Reconstruction Corporation.

Visit the Resilient Homes Fund web page for more information about the program, including guidelines, eligibility and co-contributions.

Flood Property Assessment Program

Tweed property owners whose residential or commercial building was damaged by the 2022 floods are invited to participate in the free NSW Government Flood Property Assessment Program (FPAP).

The opt-in program provides property owners with a free assessment report, including a comprehensive scope of repair works and an estimate of repair costs to pre-flood conditions.

The Department of Regional NSW (DRNSW), in conjunction with NSW Public Works, has appointed the Johns Lyng Group as the managing contractor who will provide qualified assessors and demolition services for the program.

By registering with Service NSW, a case manager from Johns Lyng Group will be in touch to schedule an initial building inspection. A case manager will be assigned to you who can assist at any stage of the process.

A building inspection will be carried out and you will be presented with a detailed assessment report.

The assessment report is only provided to you and is not available to council, insurers or the general public. However, you can provide the report to your insurer or builder to assist with planning repairs or rebuilding.

Owners can use the report to determine their next course of action.

To find out more about eligibility and details of the process visit the Flood Property Assessment Program web page or call 1300 294 027.

EPA extends Flood Debris Maintenance Program

The NSW Environment Protection Authority (EPA) has extended its Flood Debris Maintenance Program to 1 May 2024 in the Northern Rivers to target remaining eligible flood debris.

Requests for clean-up can be sent to flood.programs@epa.nsw.gov.au and will be triaged daily by the Flood Projects Team. Each eligible tasking will be assigned individually to EPA contractors for removal. Only large and hazardous flood debris will continue to be eligible under the program.

Visit the EPA website for further information.

NSW Reconstruction Authority takes on resilience role

Following the termination of Resilience NSW in December last year, the majority of functions of the agency have now been taken on by NSW Reconstruction Authority (NSW RA).

The work of the former Resilience NSW remains a priority and is ongoing and will continue as part of the NSW Reconstruction Authority which is dedicated to assisting communities in flood-impacted regions.

The NSW Reconstruction Authority Act 2022 establishes the agency as the lead agency for disaster prevention and preparedness and reconstruction and recovery following disasters and other emergencies.  

While under the Act, NSW RA will continue key functions such as:

  • disaster prevention and preparedness, including
  • reconstruction and recovery following disasters and other emergencies,
  • to provide advice and support to local councils to help maximise the effectiveness of councils’ disaster preparedness and reconstruction programs,
  • to lead public education on disaster risks and certain disaster preparations,
  • to assist with the development of flood plans.

For more information, visit NSW Reconstruction Authority


Community services

Chinderah Community Hub continues services

The Chinderah Community Hub continues to support the community from Tuesday to Thursday from 9 am to 3 pm. The Hub assists with flood recovery and support services, case management, material aid and legal aid and financial services. It also provides advocacy and food support with free frozen meals available daily.

On Wednesdays from 1 pm to 3 pm, representatives from the Murwillumbah Community Centre will be on hand at the Hub.

The Chinderah Donation Hub, located at 23/18 Ozone Street, Chinderah, in the Chinderah Industrial Estate (behind the BP Service Centre), located between Supaloc and Chinderah Motors.

For further information, call 0476 917 380 or email chinderahdonationhub@gmail.com

Pottsville Recovery Support Service assistance

At-home Caravan Program

Flood-affected Tweed residents can now register for the at-home caravan program at the Pottsville Beach Neighbourhood Centre.

The program includes Burringbar, Chinderah, Condong, Mooball, South Murwillumbah and Tumbulgum and is part of the fee free Tweed-based Recovery Support Service supported by Resilience NSW.

Designed to ease medium-term housing challenges, the program will see caravans sourced from Camplify and located on the resident’s private property at no cost.

Residents can register for the at-home caravan program at the Pottsville Beach Neighbourhood Centre by emailing rss@pbnc.org.au or phoning 02 6676 4555 or mobile 0476 677 422.

Further support is available through Social Future by emailing recoveryconnect@socialfutures.org.au or phoning 1800 719 625.

Primary producers or rural land holders should contact the Department of Primary Industries Rural Recovery Support Service on 0448 077 684 or email flood.recover@dpi.nsw.gov.au

The Pottsville Beach Neighbourhood Centre is open for face-to-face appointments, including Recovery Support Service (RSS).

We link people to their own personalised recovery support worker, who can help them navigate and access services and disaster assistance packages.

Our RSS can provide:

  • A dedicated support worker
  • Assistance in accessing financial grants and services
  • Assistance in applying for an At-Home Caravan
  • Practical, personal and emotional support
  • Psycho-social groups
  • Information and referrals for specialist services

The recovery support workers also support people with the ongoing emotional, physical and financial impacts of floods, which may impact their longer term health and wellbeing.

Recovery support workers walk alongside affected people, acknowledging and addressing their challenges and struggles while respecting people’s strengths and their recovery choices and preferences.

The Pottsville Beach Neighbourhood Centre is located at 10b – 12a Elizabeth St, Pottsville. For more information, call 02 6676 4555 or 0476 677 422, email rss@pbnc.org.au.

Safe Haven Hub offers support

Flood impacted community members experiencing mental health distress now have a Safe Haven hub in Murwillumbah offering support to those most vulnerable.

Open 7 days a week

Shop 10-12/41-45 Murwillumbah Street
from noon until 6 pm

no appointments or referrals required.

There are no appointments or referrals needed, so whether you need some peace and quiet, a chat with someone who understands what you’re going through, or some calming activities to reduce the intensity of your negative thoughts and feelings, you can walk right in.

For more information on the Murwillumbah Safe Haven, visit Safe Haven North Coast website.

If you, or someone you know, is thinking about suicide or experiencing a personal crisis or distress, please seek help immediately by calling 000 or one of these services: 

Legal Aid Disaster Recovery Service

The Disaster Response Legal Service (DRLS) is a free legal service that is available to anyone who has been affected by disasters.

Anyone can access free help
by contacting the
Disaster Response Legal Service NSW helpline on 1800 801 529 
9 am to 5 pm weekdays.

This service, which is currently available from the Flood Recovery Centre in Murwillumbah at the Coolamon Centre.

The DRLS provides a range of assistance for disaster affected Tweed individuals with legal issues like: 

  • Insurance claims and disputes
  • Housing and rental problems including caravan parks – damage to premises, rent reductions, repairs, etc.
  • Credit, debt, fines and financial hardship
  • Eligibility for disaster welfare payments and Government grants
  • Employment – unfair dismissals, entitlements,
  • Replacing important documents
  • Domestic violence
  • Other legal problems related to disasters.

Further information and links are available on the Disaster Response Legal Service website.

Murwillumbah Community Centre offers support

MCC continues to provide support to people affected by the 2022 floods from between Tuesday and Thursdays, operating from the Community HUB in Knox Park.

The program provides individual support and case coordination that includes access to material wellbeing and financial resilience (food hampers, electricity vouchers, access to other vouchers through GIVIT) and referrals to other specialist services for accommodation, Resilient Homes, mental health support and other areas of support.

This year, the Murwillumbah Flood Recovery program will run a couple of group activities: Bunyarabugalma After the Floods  A locally designed Aboriginal wellbeing resource for healing and recovery that includes breathing, mindfulness, and movement techniques  reconnecting to Bundjalung language and cultural knowledge. These sessions will be held in different locations in the Tweed. 

We are also running Deep Conversations Café to connect community with local deep listeners, community members able to provide peer support to residents who may wish to share their stories and feel connected to others when going through difficult times. Venues and dates to be confirmed.

Visit out Facebook page for more details or call us on 02 6672 3003.

After the Disaster podcast taps into real experiences

After the Disaster is a relatable and informative podcast produced by ABC Radio and will have particular meaning to many people in our shire.
Listen to Dr Kate Brady, National Recovery Advisor to Australian Red Cross as she speaks with people who have been impacted by disaster and those who have researched the best way through.

After the Disaster covers wellbeing advice for yourself and those around you, to parenting and insurance and even dealing with memorial events.

"I cried in that first 7 minute one. Not bawling, just shed a few tears at how accurate "After the Disaster" is. And how it talked about slowing down and looking after yourself...What a great resource! Thank you!" - Murwillumbah resident

Disasters take time to recover from and being supported in that journey is important.

Making a time and a place to remember the moment of a disaster can be fraught but there are some things you can do to make the process easier. This is also covered in the podcast. Ep 5 | Memorials and Anniversaries - ABC Radio

By presenting real experiences, this podcast may help many people, impacted by the floods, realise they are not alone with their emotions.

Dial into After The Disaster More from After The Disaster - ABC Radio (More from After The Disaster - ABC Radio)

Please visit your GP who can give you a referral to personalised mental and emotional health support. 

In immediate crisis please contact:

  • Mental Health Line: 1800 011 511
  • Beyond Blue: 1300 22 4636
  • Lifeline: 13 11 14
  • Lifeline text: 0477 131 114
  • Kids Helpline: 1800 551 800
  • Suicide Call Back Service: 1300 659 467

Flood restoration works - building and assets

Last updated 29 February 2024

Planning phase

Vic Bianchetti Sportsgrounds Restoration and Resilience Project

Funded by NSW Sport Priority Needs Program (phase 1) and Essential Community Sports asset Program (phase 2.)

A multi-phased restoration project is currently underway.

  • Phase 1 - investigating and rectifying post-flood structural defects including thorough inspections of the building's foundational elements and critical load-bearing posts and necessary corrective actions.  The structural works in Phase 1 included a full roof replacement; this, plus support works on the structural walls are on hold allowing for integration of the remaining tasks from Phase 1 with Phase 2, thereby facilitating opportunities to improve the building's flood resilience.
  • Phase 2 – reinstatement of the entire clubhouse, including refurbishment of the canteen, toilets, and change rooms plus improvements to irrigation and drainage systems to further protect against future flooding.

Note - flood level was 4m high - the entire building was inundated with flood water. 

Project status: The joint funding body has approved the variation to enhance flood resilience at the sports facility; structural engineers and building designers are currently being appointed; consultation with the Vic Bianchetti Sports Club committee will commence shortly.

Barrie Smith Fields Restoration and Resilience Project

Funded by NSW Sport Priority Needs Program, restoration works to include; 

Phase 2: 

  • Reinstate clubhouse canteen/storeroom.
  • Repair changerooms
  • Electrical - relocate electrical box to higher position, to mitigate risk in any future flood event

Project status: Planning works on hold, pending variation approval from the Office of Sport to enhance flood resilience at the Fields, ongoing.

Jim Devine Field Restoration and Resilience Project

Funded by NSW Sport Priority Needs Program, flood damage works to include; 

  • Repairs to the clubhouse and reinstate canteen
  • Repair amenity block changerooms
  • Electrical - relocate electrical box to higher position, to mitigate risk in any future flood even

Project status: Planning works on hold, pending variation approval from the Office of Sport to enhance flood resilience at the Fields, ongoing.

John Rabjones and Les Cave Oval Restoration and Resilience Project

Funded by NSW Essential Community Sports Asset Program, Phase 2 restoration works include:

  • Demolition and replacement of the timber grandstand and team dugout.
  • Improve accessibility

Project status: Planning works continue in consultation with stakeholders.

Queens Park Meeting Room and Canteen

  • Restoration works to the clubhouse.

Project status: Planning / pending grant funding.

Murwillumbah Visitor Information Centre

Project status: Planning.

Barracks – 100 Railway Street

Project status: Planning / pending grant funding.

Tumbulgum Hall

  • Restoration works to the hall and full roof replacement.

Project status: Planning / pending grant funding.

Construction phase

Bilambil Sports Complex East Restoration and Resilience Project

Funded by NSW Sport Priority Needs Program, important restoration works include:

  • Repairs to the clubhouse and changerooms.
  • Electrical - relocate electrical box to higher position, to mitigate risk in any future flood event.

Project status: Finalising ceiling works

Storm damage repairs to the Murwillumbah Aquatic Centre

Restoration works include:

  • Repairs to the reception area, staff room and offices, main meeting room, the swim school office and the first aid room.

Project status: In construction.

Murwillumbah Saleyards Office

  • Rebuild the office building with flood resilient measures.

Project status:  Construction continues in the new building with work estimated to be completed in late March, 2024.

Stan Sercombe Oval Restoration and Resilience Project

Funded by NSW Sport Priority Needs Program, restoration works include; 

  • Reinstate clubhouse/canteen and changerooms 
  • Electrical - relocating electrical box higher to mitigate risk in any future flood event 

Project status: Works continuing with completion dated estimated in late March, 2024.

Possums Community Preschool - Condong Hall

Work continues on site:

  • Demolition and removal of flood-affected building
  • Returfing of open space

Project status:  Completion of work estimated to be in March 2024.

Completed

Knox Park Netball Restoration and Resilience Project

Funded by NSW Sport Priority Needs Program, important restoration works included:

  • Repair to the clubhouse, changerooms and storerooms.
  • Electrical – relocate electrical box to higher position, to mitigate risk in any future flood event
  • Court resurfaces and repair works to five netball courts
rabjones-cricket-drainage-sprinkler-works.jpg

Photo: Field drainage works were a part of the now completed John Rabjones and Les Cave Oval Restoration and Resilience project

John Rabjones and Les Cave Oval Restoration and Resilience Project Murwillumbah

Funded by NSW Sport Priority Needs Program, important restoration works included:

Phase 1 works:

  • Reinstate canteen
  • Repairs to the amenity block changerooms
  • Electrical - relocate electrical box to higher position, to mitigate risk in any future flood event
rabjones-cricket-drainage-sprinkler-clubhouse.jpg

Photo: Stage 1 of the John Rabjones and Les Cave Oval restoration project is now completed

bilambil-west-sports-canteen.jpg

Photo: Flood resilient stainless-steel benches are part of the completed Bilambil Sports Complex West Restoration and Resilience Project

Bilambil Sports Complex West Restoration and Resilience Project

Funded by Sport Priority Needs Program, important restoration works included:

  • Repairs to the clubhouse and canteen.
  • Electrical – relocate electrical box to higher position, to mitigate risk in any future flood event
murwillumbah-saleyards-canteen-completed.jpg

Photo: Stainless-steel benches are part of the completed Saleyards canteen Restoration and Resilience project

Murwillumbah Saleyards Canteen

Important restoration works included:

  • Reinstate the canteen/food and beverage outlet.
dave-burns-restoration-doors-grates-installed.jpg
 

Photo: Door and security features are part of completed storm damage repairs at Dave Burns & Ron Wilkinson Fields

Storm damage repairs Dave Burns & Ron Wilkinson Fields Tweed Heads South

Important restoration works included:

  • Repairs to the clubhouse and amenities.

Murwillumbah Community Centre

Murwillumbah Community Centre

$1m restoration of the Murwillumbah Community Centre was completed on 31 May 2023 by Council’s Flood Restoration Assets team with funding from the NSW Government’s Strong Country Communities Fund (Round 5.)

The restored building, a central meeting place for the Murwillumbah community and offering many services, features new, more flood-resilient and sustainable measures including:

  • Epoxy coating on floors.
  • Waterproof coating in kitchens and bathrooms, not tiling.
  • Stainless steel joinery and aluminium glass doors/skirtings.
  • Chip boarding and sandwich panel replaced with fibre-cement sheeting.
  • All mechanical, electrical and communication services raised higher including power points, data/phone lines and air conditioning.
  • Recycled/existing plumbing fittings and fixtures sourced and installed.
  • Mostly glass, partition doors and walls, requiring less recovery work post floods.

Project status: Completed.

Murwillumbah Community Centre kitchen
MCC Youth Centre kitchen, restoration and resilience works - Before and after.

Murwillumbah Community Centre

Restored Murwillumbah community Centre opening
Official opening of the restored Murwillumbah Community Centre on 31 May 2023. Mayor of Tweed Shire Chris Cherry noted the more sustainable, flood-resilient design.

Brian Breckenridge Field Restoration and Resilience Project

Restoration of the Brian Breckenridge Field clubhouse at Tumbulgum is completed with more flood-resilient features incorporated.

The restoration project was funded by the NSW Government’s Sport Priority Needs Program (Stage 1) together with private funding and work by the Tumbulgum Rangers Soccer Club to:

  • Reinstate canteen - More flood-resilient stainless-steel benches (secured by the club).
  • Repair changerooms and toilets.
  • More flood-resilient epoxy flooring.
  • Raise external electrical box on wall to ceiling height (below).

Project status: Completed.

Brian Breckenridge Field restoration

Brian Breckenridge Field handover
Tweed Shire Council Sports fields Officer Gary Bryant (R) hands back the facility to Tumbulgum Rangers Soccer Club life member and namesake, Brian Breckenridge ASM.

Tweed Heads library

Tweed Heads Library

Storm damage works included:

  • Replacing part of the ceiling lining and painting.

Project status: Completed.

Barrie Smith Fields restoration

Each light poles electrical box has been raised to further protect against flood waters.

Barrie Smith Fields Restoration and Resilience Project

Funded by Sport Priority Needs Program, flood damage works to included:

  • Phase 1 - Reinstated hockey field 2 lighting and relocated the field lighting electrical box higher to guard against risk of future flood.

Project status: Completed.

Murwillumbah Tennis Courts

Replaced all timber doors with aluminium doors to further protect against future flooding.

Murwillumbah Tennis Courts Restoration and Resilience Project

Funded by NSW Sport Priority Needs Program, important restoration works include:

  • Repairs to the lower-level clubhouse that included installing aluminium doors instead of timber to project against future floods, installing a stainless-steel sink/wet bar, repairs to the walls and painting.
  • Note - electrical is already above flood levels.

Project status: Completed.

murwillumbah-fire-control-centre.jpg

Replaced flood damaged carpets with slip resistant painted concrete floors to further protect against flooding.

Storm damage repairs to Murwillumbah Fire Control Centre

Storm damage repairs included repairs to the roof/ceilings, flooring and drainage works.

Project status: Completed.

Doon Doon Hall

Full ceiling replacement due to the storm damaged caused in the Feb/March 2022 floods.

Storm damage repairs to Old Doon Doon Hall

Storm restoration works included replacing the ceiling lining and lighting.

Project status: Completed.

Storm damage repairs to Crabbes Creek Hall

Storm restoration works included repairs to the ceiling and gutters.

Project status: Completed.

Storm damage repairs to Nullum House

Storm restoration works included repairs to the ceiling, wall, and A/C units.

Project status: Completed.

Murwillumbah pool renovations
Tweed aquatic centre 50m pool at murwillumbah

Storm damage repairs to the Murwillumbah Aquatic Centre

Restoration works:

  • Repairs to the 50 m outside pool.

This project was undertaken with a commitment to enhancing the safety and functionality of the outdoor 50 m pool following storm damage caused by the 2022 floods. The key areas of improvement and upgrades made to the outdoor 50 m pool included:

  • Surface Safety: outdoor 50 m pool surfaces, including floors and walls, have been repaired to ensure a safe swimming environment.
  • Deck Grates and Non-Slip Coating: The installation of new wet deck grates and the application of non-slip coating on the main stairs have significantly improved overall safety and accessibility.
  • Structural Integrity: The completion of all inner pool expansion joints ensures the long-term durability and integrity of the pool structure.
  • The Murwillumbah Aquatic Centre's outdoor 50 m pool is now open. The restoration upgrade is designed to provide a resilient outdoor swimming pool that can withstand any future storm impacts. 

Project status: Completed.