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COVID-19 update: Face-to-face customer counters temporarily closed

Council customer service counters at Murwillumbah and Tweed Heads are closed to the public from close of business 26 March until further notice, as part of our response to coronavirus (COVID-19). For more information, view the media release (external link).

You can still contact us by phone, email, online and social media.


Report a Problem	For non-urgent and general requests, please use the Report a Problem web form. Tweed Shire Council only accepts customer service requests through our Customer Contact Centre and established Report a Problem website and smartphone app. Any customer requests received via third parties are treated as anonymous, which means we cannot contact the customer or provide an update on the request.

We're Open
	Via Phone	8.30am to 4.30pm Monday to Friday
	Closed weekends and public holidays

Call Us	(02) 6670 2400 or 1300 292 872 Visit the National Relay Service (external link) website

After Hours	1800 818 326 Council's After Hours service is for Council emergencies only. If your enquiry is of a non-urgent nature, you will be requested to call Council during business hours. Alternative options to report non-urgent matters outside of business hours are online via Report a Problem or you can call us on (02) 6670 2400 and follow the prompts to leave a call back message the next available business day. After Hours emergencies include: Sewer blockages and overflows Serious water supply issues: leaks, no supply, poor quality, unable to turn meter on/off Dog attacks Pollution Any issue that poses risk or immediate threat

Email	tsc@tweed.nsw.gov.au

Social Media

Visit Us	COVID-19 update: Council customer service counters are closed to the public from close of business 26 March until further notice. Murwillumbah Administration Office Civic and Cultural Centre 10-14 Tumbulgum Road Murwillumbah NSW 2484 View in Google Maps (external link)

	Tweed Heads Administration Office Civic and Cultural Centre Cnr Brett Street and Wharf Street Tweed Heads NSW 2485 View in Google Maps (external link) Various parking options available at both locations. Please check signage.

Post	Tweed Shire Council PO Box 816 Murwillumbah NSW 2484

Fax	(02) 6670 2429

ABN	90 178 732 496

Our Commitment	Service Experience Standards (1.77mB PDF)

Feedback	Provide Feedback or send us a Compliment

Complaints	Formal Complaints Policy

I Want To	Pay a Bill Change my Postal Address Get Council's Smartphone App Check the status of a Sportsfield Find out my Bin Collection Day Register my Cat / Dog. Check the Status of a DA. Book a Building Inspection Visit Tweed's Aquatic Centres Apply for a Job Subscribe to Council News Do Business in the Tweed Book an Educational Tour / Guest Speaker Enrol to Vote (external link)

Last Updated: 27 March 2020