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Report a Problem Report a problemFor non-urgent and general requests, please use the
Report a Problem web form.

Tweed Shire Council only accepts customer service requests through our Customer Contact Centre and established Report a Problem form.

Any customer requests received via third parties are treated as anonymous, which means we cannot contact the customer or provide an update on the request.

Clock and Calendar Icon We're openVia phone, social
and email
8.30am - 4.30pm, Monday to Friday
Web chat8.30am - 4.30pm, Monday to Friday
In person9am - 4pm, Monday to Friday
Closed weekends and public holidays

Phone Icon Call us02 6670 2400
After hours1800 818 326

If you are deaf and/or find it hard hearing or speaking with people who use a phone, the National Relay Service (external link) can help you.

Council's After Hours service is for Council emergencies only. If your enquiry is of a non-urgent nature, you will be requested to call Council during business hours.

Alternative options to report non-urgent matters outside of business hours are online via Report a Problem or you can call us on 02 6670 2400 and follow the prompts to leave a call back message the next available business day.

After Hours emergencies include:

  • sewer blockages and overflows
  • serious water supply issues: leaks, no supply, poor quality, unable to turn meter on/off
  • dog attacks
  • pollution
  • any issue that poses risk or immediate threat.

Email Icon

People Icon Social media

Web Chat Icon Web chatChat now - Talk to one of our customer service team online
Monday to Friday 8.30am - 4.30pm NSW time

Note: If your enquiry is of a technical nature (e.g. building/ planning advice), or requires customer identification (e.g. rates balance enquiry), please call us on 02 6670 2400 as these enquiries are unable to be resolved via web chat.

Location Icon Visit usCouncil customer service counter opening hours: 9am – 4pm, Monday to Friday.

Murwillumbah Administration Office
Civic and Cultural Centre
10-14 Tumbulgum Road
Murwillumbah NSW 2484
View in Google Maps (external link)

Tweed Heads Administration Office
Civic and Cultural Centre
Cnr Brett Street and Wharf Street
Tweed Heads NSW 2485
View in Google Maps (external link)

Various parking options available at both locations. Please check signage.

Post Icon PostTweed Shire Council
PO Box 816
Murwillumbah NSW 2484

Fax Icon Fax02 6670 2429

ABN Icon ABN90 178 732 496

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Complaints ComplaintsFormal Complaints Policy

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Pay a bill

Change my postal address

Check the status of a sports field

Find out my bin collection day

Register my cat or dog

Check the status of a DA

Book a building inspection

Visit Tweed's Aquatic Centres

Apply for a job

Subscribe to Council news and alerts

Get Council's smartphone app

Do business in the Tweed

Book an educational tour or guest speaker

Enrol to vote (external link)

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