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COVID-19 update: Face-to-face customer counters temporarily closed

Council customer service counters at Murwillumbah and Tweed Heads are closed to the public from close of business 26 March until further notice, as part of our response to coronavirus (COVID-19). For more information, view the media release (external link).

You can still contact us by phone, email, online and social media.


Report a Problem Report a ProblemFor non-urgent and general requests,
please use the Report a Problem web form.
Tweed Shire Council only accepts customer service requests through our Customer Contact Centre and established Report a Problem website and smartphone app.
Any customer requests received via third parties are treated as anonymous, which means we cannot contact the customer or provide an update on the request.

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Via Phone8.30am to 4.30pm Monday to Friday

Closed weekends and public holidays

Phone Icon Call Us(02) 6670 2400 or 1300 292 872
Visit the National Relay Service (external link) website

After Hours1800 818 326
Council's After Hours service is for Council emergencies only. If your enquiry is of a non-urgent nature, you will be requested to call Council during business hours. Alternative options to report non-urgent matters outside of business hours are online via Report a Problem or you can call us on (02) 6670 2400 and follow the prompts to leave a call back message the next available business day. After Hours emergencies include:
  • Sewer blockages and overflows
  • Serious water supply issues: leaks, no supply, poor quality, unable to turn meter on/off
  • Dog attacks
  • Pollution
  • Any issue that poses risk or immediate threat

Email Icon Emailtsc@tweed.nsw.gov.au

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Location Icon Visit UsCOVID-19 update: Council customer service counters are closed to the public from close of business 26 March until further notice.

Murwillumbah Administration Office
Civic and Cultural Centre
10-14 Tumbulgum Road
Murwillumbah NSW 2484
View in Google Maps (external link)


Tweed Heads Administration Office
Civic and Cultural Centre
Cnr Brett Street and Wharf Street
Tweed Heads NSW 2485
View in Google Maps (external link)

Various parking options available at both locations. Please check signage.

Post Icon PostTweed Shire Council
PO Box 816
Murwillumbah NSW 2484

Fax Icon Fax(02) 6670 2429

ABN Icon ABN90 178 732 496

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