 | Report a problem | For non-urgent and general requests, please use the
Report a Problem web form. |
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| Tweed Shire Council only accepts customer service requests through our Customer Contact Centre and established Report a Problem form.
Any customer requests received via third parties are treated as anonymous, which means we cannot contact the customer or provide an update on the request. |
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 | We're open | Via phone, social
and email | 8.30am - 4.30pm, Monday to Friday |
| Web chat | 8.30am - 4.30pm, Monday to Friday |
| In person | 9am - 4pm, Monday to Friday |
| Closed weekends and public holidays |
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 | Call us | 02 6670 2400 |
| After hours | 1800 818 326 |
If you are deaf and/or find it hard hearing or speaking with people who use a phone, the National Relay Service (external link) can help you. |
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| Council's After Hours service is for Council emergencies only. If your enquiry is of a non-urgent nature, you will be requested to call Council during business hours. Alternative options to report non-urgent matters outside of business hours are online via Report a Problem or you can call us on 02 6670 2400 and follow the prompts to leave a call back message the next available business day. After Hours emergencies include: - sewer blockages and overflows
- serious water supply issues: leaks, no supply, poor quality, unable to turn meter on/off
- dog attacks
- pollution
- any issue that poses risk or immediate threat.
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 | Email | tsc@tweed.nsw.gov.au |
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 | Social media |      |
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 | Web chat | Chat now - Talk to one of our customer service team online
Monday to Friday 8.30am - 4.30pm NSW time
Note: If your enquiry is of a technical nature (e.g. building/ planning advice), or requires customer identification (e.g. rates balance enquiry), please call us on 02 6670 2400 as these enquiries are unable to be resolved via web chat. |
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 | Visit us | Council customer service counter opening hours: 9am – 4pm, Monday to Friday.
Murwillumbah Administration Office
Civic and Cultural Centre
10-14 Tumbulgum Road
Murwillumbah NSW 2484
Australia
View in Google Maps (external link) |
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| Tweed Heads Administration Office
Civic and Cultural Centre
Cnr Brett Street and Wharf Street
Tweed Heads NSW 2485
Australia
View in Google Maps (external link)
Various parking options available at both locations. Please check signage. |
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 | Post | Tweed Shire Council
PO Box 816
Murwillumbah NSW 2484
Australia |
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 | Fax | 02 6670 2429 |
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 | ABN | 90 178 732 496 |
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 | Our commitment | Service Experience Standards (1.77mB PDF) |
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 | Feedback | Provide feedback or send us a compliment |
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 | Complaints | Formal Complaints Policy |
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 | I want to | Pay a bill Change my postal address Check the status of a sports field Find out my bin collection day Register my cat or dog Check the status of a DA Book a building inspection Visit Tweed's Aquatic Centres Apply for a job Subscribe to Council news and alerts Get Council's smartphone app Do business in the Tweed Book an educational tour or guest speaker Enrol to vote (external link) |