NDIS support coordination
Council’s National Disability Insurance Scheme (NDIS) Support Coordination team is here to connect you with supports that will help you reach your goals.
Our qualified team offers independent NDIS Support Coordination across the Tweed.
Whether you're new to the NDIS or looking to get more from your plan, our qualified team are your local experts.
We offer practical, expert advice to:
- understand and use your NDIS plan
- find and connect with valued local providers
- coordinate multiple services and supports
- respond to any changes in your needs or plan
- build your capacity and confidence to manage your supports.
Our job is to connect you so that you can thrive.
Get started
- Get in touch with our friendly team.
- We'll learn your needs and goals.
- We’ll help you understand your NDIS plan and next steps.
- You’ll be connected to supports that help you thrive.
Who we support
Our NDIS support coordination team is available to NDIS participants across the Tweed – including Tweed Heads, Pottsville, Murwillumbah, Kingscliff and surrounding areas.
Let’s make your NDIS plan work for you.
Levels of support we offer
We provide levels 2 and 3 NDIS Support Coordination to assist participants at different stages of their NDIS journey.
Level 2 – Support Coordination
Ongoing support to coordinate multiple services, build your capacity, and respond to any changes or challenges. We’ll work with you to strengthen your ability to manage your supports over time.
Level 3 – Specialist Support Coordination
For participants with more complex situations, our experienced team provides intensive support to manage high-level or immediate needs. We’ll help you navigate the system, resolve barriers, and maintain stability and sustainability in your supports.
What makes us different?
Tailored options
We only recommend providers we know and trust—local services that have been tried, tested and deliver real results.
Expert local knowledge
Our team knows the region, the services, and what works locally, right here in the Tweed. We have a huge network of service providers we know and trust.
Independent advice
We specialise solely in Support Coordination, meaning our expertise is in helping you find and manage the right services for your goals.
We live and work in the Tweed. Our team knows the region, the services, and what works locally, right here in the Tweed.
Qualified team
You’ll be supported by an experienced, tertiary-qualified support coordinator who understands the NDIS inside and out.
Council-backed and community focused
We’ve supported the Tweed community for over 25 years and align with Council’s commitment to inclusion, wellbeing and connection. Backed by a local government framework, our services meet rigorous standards of transparency, accountability and quality.
Frequently asked questions
What is NDIS support coordination?
Support Coordination is a service funded through your NDIS plan that helps you:
- understand what your plan includes and how to use it
- find local providers and services that meet your needs
- coordinate your supports so they work together smoothly
- build your confidence and skills to manage your supports
- adjust and review your plan as your needs change.
Who can use this NDIS support coordination service?
Our service is available to NDIS participants who have Support Coordination funding in their plan. If you live in the Tweed and need help connecting with local supports, or to get more out of your plan, we’re here to help.
What if I don’t have a NDIS plan?
If you don’t have a NDIS plan yet, we can connect you with information and resources to help you get started. While we only provide Support Coordination to people with NDIS funding, our team is happy to guide you in the right direction.
Do I need to be a NDIS participant already?
Yes, our Support Coordination service is designed for people who already have an approved NDIS plan with funding for Support Coordination (either Level 2 or 3). If you're unsure, we can help you check what’s included in your plan.
What’s the cost?
If you have Support Coordination included in your NDIS plan, there’s no out-of-pocket cost to you—our fees are covered through your NDIS funding.
About the NDIS
The NDIS is for Australians under the age of 65 who have a permanent and significant disability.
The NDIS helps people with a disability achieve greater independence, community involvement, employment and improved wellbeing.
If you have questions about your eligibility, email ndis.gov.au or call 1800 800 110.
Get in touch
Contact our friendly team today, to see how we can support you, email ndis@tweed.nsw.gov.au.