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Tweed Shire Council bills customers for their water every quarter in line with New South Wales Government best-practice guidelines.

With quarterly billing, the meter-reading and billing cycle is continuous. Every quarter, meter reading occurs 11 out of 13 weeks and bills are sent within two weeks of a meter being read. So, knowing your meter reading week can help you manage your budget. For example, households that have their meter read in Week 1 can expect their bill by Week 3 at the latest; households that have their meter read in Week 5, can expect their bill by Week 7 at the latest.

Pro-rated bills

The price of water changes on 1 July every year. For bills that straddle two financial years, water charges are pro-rated. This means a daily average consumption figure is calculated according to the number of days in the billing period. If the billing period covers 91 days but 20 of those days were in June, those 20 days are billed at the 2018-2019 rates and 71 days are billed at 2019-2020 rates.

Every year, every household is charged a full 365 days at the appropriate annual rate.

2019-2020 Access and Consumption Charges

Customers are charged both an Access fee for water and wastewater services and Consumption charges for water and, in some cases, wastewater services.

For a summary of current water, wastewater and liquid trade waste charges, see Water Charges 2019-2020 in the available downloads section of this page.

For further information about Water and Wastewater Fees and Charges, please see the Revenue Policy and Statement (external link) and the 2019-2020 Fees and Charges (external link).

Meter reading reMinder

Water Drip
To know when to expect your water bill, click here to find out your water meter reading week. When your week is published in Tweed Link, you will know your bill will arrive in three weeks' time at the latest.

Remember, accounts are subject to interest charges calculated from the due date if not paid in full on time.

Section 64 Developer Charges

For information on Council's Section 64 Developer Charges for Water and Wastewater, click here.

Frequently Asked Questions

Who pays for water and wastewater services?

What does Council do with revenue from water and wastewater services?

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