Skip to Display Options Skip to Main Content
Coronavirus (COVID-19): Get the facts from the NSW Government. View Council's response to COVID-19 and the impact to services and facilities.
Aboriginal Acknowledgement A -  |  A +
Skip Navigation Links Home : : My Property : : My Water and Wastewater : : Water Billing and Charges

Email Link   Water Billing and Charges

What does my water bill pay for?

Your water bill pays for:

  • access to safe, high quality drinking water 24 hours a day
  • removal and treatment of sewage
  • maintenance of our water and sewerage network (including treatment plants, pump stations and pipes)
  • major infrastructure projects to secure our water supply.

      Your charges include:

      • an annual access charge for water and sewerage services
      • charges for water used on the property and, in some cases, sewer usage
      • other fees and charges specific to your property (e.g. liquid trade waste ).

      Consumption and usage charges are charged quarterly, or monthly for properties with high water use.

      Visit fees and charges and read our revenue policy more information.

      Why is my water bill high?

      Is your recent water bill higher than expected? There are several reasons why this could happen:

      Is your meter reading correct?

      Check the reading on your water meter. If we’ve recorded your last meter reading incorrectly contact our customer service team on 02 6670 2400 or take a photo of your meter reading and email tsc@tweed.nsw.gov.au Make sure you include your property number, property address and full name.

      Could there be a leak?

      A leak is the most common cause for an increase in water bills. Leaks waste a lot of water and can be hidden from view. Learn how to check for leaks and what to do if you find one. A garden hose left running can use up to 20 litres per minute of water, that’s almost 30,000 litres in a day. Even a small leak can waste 2000 to 10,000 litres in one day!

      Have you had visitors?

      One extra person in a household for a week can add more than 1000 litres to your water bill. If you’ve had friends or family come to stay, this could explain why your bill is higher than usual. The arrival of a new baby or permanent household member can also increase water use.

      Fun in the pool or spa?

      More people using your pool or spa leads to higher than normal water loss, more frequent top-ups and increased water evaporation. Find out how to reduce water use for your swimming pool.

      Do you have an automatic watering system?

      Automatic watering systems and irrigation can often be overlooked. Make sure you understand how to operate your system and program it to be water smart. Irrigation systems can be a source of hidden leaks.

      Change of season?

      Water use can increase over the warmer months. Your bill has a graph to help you compare your water use with the same time last year, as well as the previous quarter. Learn how to save water indoors and outdoors.

      Still doesn’t add up?

      If you’re still concerned about your high water bill, give us a call on 02 6670 2400. We can help you get to the bottom of it by going through the last 3 months of water use at your property.

      I’m having trouble paying my bill

      We understand it can sometimes be difficult to pay household bills.

      If you can’t make a payment on your Water Notice, please contact us before the due date so we can work out a payment plan that suits you. We may also be able to help you reduce your water use and save money.

      If you miss a payment and we have not heard from you, our automatic debt recovery process will begin.

      To make payment arrangements you can fill out the water arrangement application (external link) or call us on 02 6670 2400, we’re here to help.

      Note: Council's COVID-19 Care Package offers support for residents and businesses having difficulty paying their Rate Notice at this time.

      Update your postal address

      Fill in the postal address form if your address has changed.

      Go paperless

      Sign up to receive your water notice by email and identify leaks sooner

      Who pays water and sewerage annual access charges?

      Properties connected to Council’s town water and sewerage service must pay for these services.

      Even if you're not connected to town water or sewerage services, you may need to pay the annual access charge if your property is:

      • within 75m of Council’s sewerage supply
      • within 225m of a water main

      or

      • where Council considers it practical and cost-efficient for your property to be connected.

      If Council’s service area changes, your property may then attract the relevant charges.

      What if I’m renting?

      In NSW, your landlord can only ask you to pay water usage charges if the minimum criteria (external link) have been met. Visit NSW Fair Trading (external link) for more information.

      What are pro-rated charges?

      The price of water and sewerage usage changes on 1 July every year, and every property is charged 365 days at that annual rate. If your bill straddles 2 financial years, your daily water charges and sewerage usage will be charged at two different rates (last year and this year).

      Contact us

      We’re here to help. Call customer service on 02 6670 2400 if you have any questions about your water bill.

    • Last Updated: