Bin Services and Rubbish Collection

To find out when your next collection day is or to download your street's yearly collection calendar see Bin Collection Days.  Alternatively, download Council's Smartphone App and Mobile Website and click on 'waste collection and tips' for a quick reference to your next collection day and garbage depot information.

Locating items lost in household bins once the property has been serviced by the waste trucks is in some cases impossible.

If the item is believed to be in the household red bin:

If an item has gone into the red bin and the truck has serviced the property it will be extremely difficult to find, as the red bin trucks pick up approximately 300 tonnes of waste from red household bins alone per week and this is continually taken and unloaded at the landfill and covered over by the next truck's waste.  In addition to this commercial waste, park bins and any other landfill waste coming through the weighbridge is also added to this.  A compactor then rolls over all of this after every load is emptied.

If the item is believed to be in the household yellow recycling bin:

If the item has gone into the yellow bin, chances of finding smaller items are extremely slim however we can notify the recycling centre and they can keep an eye out, however the processing is largely done by machinery so finding smaller items are also near impossible.
Please contact Council on 02 6670 2400 or 1300 292 872.  One of our helpful Customer Service Officers will take your details, time/date of collection and details of the item.  This will then be forwarded through to the Waste and Recycling units.

Item is believed to be in a park bin with a metal enclosure:

If the item has gone into a  street bin with a locked metal enclosure, that has not been collected yet, please contact Council so that the  Recreation Services Unit can attend the site and unlock the enclosure for you to retrieve your item.
If the bin has been collected, lost items are extremely difficult to find.  The details listed above for household landfill (red lid) and recycling (yellow lid) bins also applies to park bins which have been collected.

• if they are too heavy (bins nust be less than 60kg) 
• contain contaminants (eg. Plastic bags in the yellow lid recycling bin or green organiscs bin),
• are too damaged to lift
• have been over filled and cannot be serviced (lid must be able to shut)
• in the wrong position (not at designated collection point, or too close to other bins, trees or cars)

Please be aware that the situation that has resulted in the tag/sticker, will need to be rectified before the bin can be serviced.