Tweed flood clean-up

Household items ruined from flood

Council, the NSW Government, Australian Defence Force (ADF), Rural Fire Service (RFS) and waste contractors have partnered together to commence the large-scale clean-up operation, following the worst floods in the Tweed’s recorded history.

Find out how you can help, including volunteering and donations needed.

Timing of clean-up Waste options Safety

Recovery Dashboard - support and information to rebuild and recover

Flood waste clean-up

The free kerbside clean-up program is expected to be completed by mid-April (weather permitting). 

Council is no longer accepting calls for collection of flood waste. If you still have flood waste, you can:

  • book a normal on-call household clean-up.  To do this visit solo.com.au/tweed-shire-council-hardwaste-booking-form/  or call Council on 02 6670 2400 - press option 2, then option 1 (waste), then option 1 again (on-call collection).
  • Drop off to the Stotts Creek Resource Recovery Centre (Tip) for free. Households and businesses can take flood-affected materials to the Tip for free until close of business on Monday 18 April (Easter Monday). Please note the Tip is closed on Good Friday and has reduced operating hours on Easter Monday, from 9 am to 3:45 pm.

Flood damaged asbestos containing material should not be mixed with flood waste piles. Asbestos may be eligible for pick-up if it is flood damaged, less than 10 square metres, appropriately wrapped and registered for collection. To register asbestos for pick-up, contact Council on (02) 6670 2400 by close of business on Thursday 14 April.

Locations where clean-up is completed (second and final pass)

We have now completed a second and final pass of:

  • Murwillumbah
  • South Murwillumbah
  • Tumbulgum
  • North Tumbulgum
  • Eviron
  • Tygalgah
  • Uki
  • Tweed Heads West
  • Crabbes Creek
  • Tweed Heads South
  • Chinderah
  • Pottsville
  • Cabarita/Bogangar
  • Tumbulgum
  • Kingscliff (flood-affected streets only)
  • Wooyung
  • Tyalgum
  • Chillingham
  • Stokers Siding

If you happen to be in a situation where your insurance company won’t allow you to remove flood-affected material from your home, please contact Council on 02 6670 2400. We may be able to assist and this can be assessed on a case by case basis.

Illegal dumping

A growing number of illegal dumping sites are occurring at locations that have already been cleared, proving challenging for clean-up crews.

Council’s Ranger team will be back on the ground reporting illegal dumping and abandoned cars as part of their regular operations. Please contact Council to report any illegal dumping once the official flood clean-up is complete on 02 6670 2400 or online using our Report a problem page.

Read more about illegal dumping and littering.

Abandoned cars

Council is continuing to work with NSW Police and the ADF to remove abandoned cars posing a risk to road safety. These will be taken to a secure Council facility to be held for collection. There will be no charges involved, however vehicle owners will need to contact Council to arrange access for retrieval on 02 6670 2400.

Waste options available for residents and business

Free drop-off to Stotts Creek Resource Recovery Centre (tip) until Monday 18 April

Households and businesses can take flood-affected materials to the Tip for free until close of business on Monday 18 April (Easter Monday). Please note the Tip is closed on Good Friday and has reduced operating hours on Easter Monday, from 9 am to 3:45 pm.

From Tuesday 19 April, 7 weeks on from the flood event, waste collection returns to business-as-usual with household bin collections, 2 free household kerbside cleans ups available and standard charges for the Tip will apply.

Property Assessment and Demolition (PAD) Program

Please note if your  property has been structurally damaged, the Commonwealth and State Government’s newly-announced Property Assessment and Demolition (PAD) Program will provide a more detailed assessment and recommendations in relation to structural impacts from flood waters and covers the cost of demolition should the property be found uninhabitable and beyond economic repair.  People can register their interest in the program.

Asbestos

Stotts Creek Resource Recovery Centre is now accepting asbestos from outside the Tweed, which is charged according to Council’s fees and charges as ‘out of Shire’ asbestos.

Council is continuing to accept asbestos from within Tweed (flood and non-flood).

Flood damaged asbestos containing material should not be mixed with flood waste piles. Asbestos may be eligible for pick-up if it is flood damaged, less than 10 square metres, appropriately wrapped and registered for collection. To register asbestos for pick-up, contact Council on 02 6670 2400 by close of business on Thursday 14 April.

Visit our asbestos page for more info on transport and disposal.

Normal household clean-ups

Households with a domestic red wheelie bin collection service qualify for 2 free household clean-ups per financial year.

These should be used where residents were not flood-affected.

Waste from stormwater or runoff

Damaged items and waste from stormwater runoff is not Council’s current priority.

Residents can place items on the kerb and Council will provide advice on what to do with this waste once the main flood clean-up is complete.

Flood affected caravan parks

If your structure has been affected by flood waters it may be unsafe to return home until it can be cleaned or made safe.

Find out what you need to know about replacing or rebuilding on our flood affected caravan parks page.

Yellow, green and red lid bins on Tumbulgum Road, Murwillumbah

Lost your bins in the flood?

Let us know and we can organise a replacement: report it online or call us on 02 6670 2400.

Please be patient, new bin requests may take up to 1 week.

Residents who have not yet received their bin replacement after being washed away in the floods can take their waste to the Tip for free. Please ensure you bring some form of property identification as proof of your Tweed Shire address.

Bins washed up at your place?

If you have accumulated additional bins, please place them on the kerbside with ribbon tied to the handle. Bin collection drivers will collect extra bins on their daily rounds.

Cleaning up safely

Read about how to stay safe and healthy whilst cleaning up