Change to Development Assessment and Planning duty officer hours

02 August 2023

Council development booking enquiry

As of Monday 7 August 2023, Council duty planning officers who give general advice on planning and development enquiries relating to commercial, industrial and multi dwelling developments (including secondary dwellings and dual occupancies), will no longer be available for direct contact after 12:45 pm.

Due to these high numbers, the complex nature of development assessment and protracted assessment development timelines there is currently a backlog of development applications (DAs) with Council.

This change will allow the development assessment team more time to work through the unprecedented number of DAs in the system.

Duty officers will still be available for 30 minute pre-booked appointments (face-to-face and virtual meetings), and for telephone calls from 8:30 am – 12:45 pm Monday to Friday.

In the event that the duty planner is with a customer when you call between 8:30 am – 12:45 pm, your call will be logged and returned that day where possible. Calls received after 12:45 pm will be logged and returned the following day (except on a Friday where calls will be returned on the following Monday).

For people who come into the Murwillumbah administration building without an appointment, our customer service staff will be able to assist you in booking the next available appointment between 8:30 am and 12:45 pm. Otherwise you can book online.

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