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Email Link   How to help in the community

The Tweed has a number of established and reputable local organisations and charities that support our community in times of hardship and emergency.

At the time of an emergency event a recovery committee may be established to take on a lead role in coordinating recovery services to provide support to the community.

Tweed Shire Council does play a role as a member of the Local Recovery Committee but does not directly manage volunteers or disaster donations.

How to help

March 2017 flood - cleaning up

Community members wishing to support the community (when safe to do so), please consider assisting family, friends, neighbours, groups and organisations you are already connected with.

Community members wishing to make donations, please donate money rather than goods because it is more flexible and provides choice, promoting a self-directed recovery and can more accurately target a need. It also circulates money in affected communities, which stimulates a quicker recovery for the local economy.

Consider connecting with your local organisations or charities, such as The Salvation Army (external link) , St Vincent de Paul Society (external link) or the Australian Red Cross (external link).

Volunteering before an emergency

Volunteers can be directly involved with an emergency through roles such as firefighting, rescue or storm recovery, or through important support roles like catering, communications and transport. If you become a volunteer before an emergency happens, you will be contacting the organisation when they have time to answer your questions, evaluate your request and offer training. During an event, this may not be possible.

To find out more and to view some NSW organisations that have volunteer opportunities, visit the Office of Emergency Management website (external link).

If you need help

If you are experiencing a life-threatening situation, please call 000 immediately. We also have an Emergency Dashboard (external link) with links, useful information and contacts in an emergency.

For more information about recovering from an emergency event, visit After an Emergency - Recovery.

Frequently Asked Questions

Flood Water is threatening my property and I need some sandbags?

Call the SES on 132 500 or visit www.ses.nsw.gov.au (external link).
What should I do if flood water is rising?

Watch and monitor. If you believe you may become isolated or inundated consider your options before it's too late to leave your property.

Call the SES on 132 500 for assistance. If it is life threatening dial 000 immediately.
Fallen trees/branches during storms

A tree (or part of) has fallen across powerlines. Who should I call?

Please contact Essential Energy on 13 20 80.

A tree (or part of) has fallen on my property. Who should I call?

Please contact the State Emergency Service (SES) on 132 500.

A tree (or part of) has fallen on the road. How can I report it?

Please contact Tweed Shire Council on (02) 6670 2400 (office hours) or 1800 818 326 (after hours). To assist Council in the timely removal of the tree by including information such as the location and size of the tree and whether it is blocking road access. Alternatively, use our Report a Problem  online form.
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