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You Are Here : Home / Council/Customer service

Customer service

Contact us

Contact us by phone, email or live chat, we're here to help! Also find our office locations, opening hours, postal address and ABN.

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Report non-urgent issues - from road damage and illegal activities to drainage pipes, overflowing bins and graffiti.

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Online services

View Council's range of online self-service options, including reporting problems, changing mailing address and booking a building inspection.

Access to information

Members of the public have a right to access certain government information.

Customer experience

Our aim is to create quality customer experiences and deliver excellent customer service so that it is easy to do business with Council.

Website accessibility

Council is committed to making the website and information accessible to all people regardless of age, device, location or ability.

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Contact us

Phone: 02 6670 2400
Email: tsc@tweed.nsw.gov.au

View all contact details

Open: Monday to Friday
Front counters: 9 am - 4 pm
Phones: 8:30 am - 4:30 pm
NSW time

Professionals Australia (Local Government Engineers’ Association) Employer of Choice 2021

Other websites

  • Emergency Dashboard
  • Your Say Tweed
  • What's On Tweed
  • Tweed Business Portal
  • Tweed Holiday Parks
  • Tweed Regional Aquatic Centres
  • Tweed Regional Gallery
  • Tweed Regional Museum
  • Richmond Tweed Regional Library
  • Visit the Tweed
  • Northern Rivers Rail Trail

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Aboriginal acknowledgement

We wish to acknowledge the Ngandowal and Minyungbal speaking people of the Bundjalung Country, in particular the Goodjinburra, Tul-gi-gin and Moorung – Moobah clans, as being the traditional owners and custodians of the land and waters within the Tweed Shire boundaries. We also acknowledge and respect the Tweed Aboriginal community’s right to speak for its Country and to care for its traditional Country in accordance with its lore, customs and traditions.

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