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Email Link   Customer Service


Phone

(02) 6670 2400 or 1300 292 872 (Toll Free)

After Hours Emergency Calls

For after hours emergency services please free-call 1800 818 326. (Council Emergencies only)

Email

tsc@tweed.nsw.gov.au.

Post

General Manager
Tweed Shire Council
PO Box 816
Murwillumbah NSW 2484

Fax

(02) 6670 2429.

Office Locations and Hours

Offices are open from 8.30am - 4.15pm Monday to Friday. Lodgements are not accepted after 4pm. Closed Public Holidays. Telephones are available from 8.30am - 4.30pm Monday to Friday. All times are Eastern Standard Time (EST).

Main Office: Murwillumbah Civic Centre 10-14 Tumbulgum Road Murwillumbah NSW 2484 View in Google Maps

All services, including full lodgement options are provided at the Murwillumbah office.

Carparking and access: The Murwillumbah Civic Centre offers a range of carparking including disabled carparks, time restricted parking and unrestricted parking in various sites around the Civic Centre. Please check signage for any parking restrictions. A multi-storey carpark located next to the Tweed Regional Aquatic Centre offers with three levels of additional carparking access including Level 1 - restricted parking, parents with prams and disabled parks, Level 2 is permit all day parking for $2 a day (scratch permits are available from Aquatic Centre front counter or Council's main office) and Level 3 is unrestricted.
Multi Story Carpark - Level 1 Access (timed parking) (1.47mB PDF)
Multi Story Carpark - Level 2 and 3 Access (2 permit parking 3 unrestricted) (584kB PDF)

There are several access ramps to the entry for the Murwillumbah Civic Centre - located at the front of the building or via the Auditorium driveway. There is also an elevator that provides access to the Customer Service area, Council Chambers and Mayors Office.

Branch Office: Tweed Heads Administration Office, 21 Brett Street Tweed Heads NSW 2485 View in Google Maps
The Tweed Heads office provides all standard Council services with the exception of development applications, construction certificates and complying development certificates which are required to be lodged at the Murwillumbah office.
Carparking and access: The Tweed Shire Council Administration Building offers a range of carparking including disabled carparks, time restricted parking and untimed parking in various sites around the Tweed Administration Building and Tweed Civic Centre.

For Council emergencies only during this time please call 1800 818 326.

Smartphone Application

For information on this service see Smartphone Application.

Australian Business Number

Australian Business Number (ABN) is 90 178 732 496

Change of Postal Address (for rates and or water notices)

Complete the Change of Postal Address Web Form online.

Compliments and Feedback

At Council, we value your feedback and hearing compliments from our customers and the public. To provide a compliment or feedback about Council services see Compliments and Feedback.

Complaints

Tweed Shire Council is committed to providing our community with a high level of customer service, including the ability for residents and the public to provide compliments and feedback to improve our service and/or make a formal complaint about a particular action or decision taken by Council. To make a complaint see Complaints.

Customer Service Charter

For more information about our commitment to customer service see our Customer Service Charter Policy (74kB PDF).

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Last Updated: 03 January 2017