COVID-19 assistance for Tweed businesses

Free masks for small businesses in the Tweed

Help from Council Help from government

There are a range of COVID-19 measures and support for businesses in the Tweed.

How Council can help

If you're looking for some extra support and advice during the COVID-19 crisis, please contact our Land and Economic Development team to:

  • learn more about a range of Government stimulus and support programs that are available to businesses
  • discuss ways to adapt and stay open safely
  • find out some tips on how to promote your business to a local audience
  • get advice on some productive ways to make the most of downtime including access to free courses.

All businesses must have a COVID safe plan

The NSW Government has recommended three easy steps to ensure businesses do everything they can to keep their staff and customers safe and remain open.

  1. Complete a COVID-19 Safety Plan
  2. Register as a COVID Safe business
  3. Show you’re COVID Safe

There are different plans for different industries available on the NSW Government website. The plans provide advice on:

  • hygiene and safety
  • physical distancing
  • recording contact details of staff and customers
  • staff wellbeing.

The plans are compulsory and may be required by the Police or a Public Health Officer doing a random business inspection.

Ensure your business is complying with the plan and use the publicity resources available online to promote a COVID-19 safety culture.

Businesses also can download a series of posters and signs to display, advising they are COVID safe. The posters range from how to properly wash hands to physical distancing requirements.

For advice and help with COVID business plans, please contact Council’s Environmental Health Officers on 02 6670 2400.

For extra business support and advice during the COVID-19 crisis, please contact our Land and Economic Development team by telephoning 02 6670 2165 or emailing

Support from government and other organisations

Expand the boxes below for COVID-19 related financial assistance and support for Australian businesses.

Australian Government

The Australian Government have a team of dedicated customer representatives who can help you if your business has been affected by COVID-19. The team are available between 7 am and 9 pm across Australia, 7 days a week.

Call 13 28 46, send them an email or use webchat.

Coronavirus information and support for business

  • Instant asset write off
  • Backing business investment
  • Increased and accelerated income support
  • Early access to superannuation
  • Supporting the flow of credit
  • Boosting cash flow for employers
  • Supporting apprentices and trainees
  • Temporary relief for financially distressed businesses
  • Assistance for affected regions, communities and industries

Jobs Hub

A list of businesses and organisations that are currently hiring is available at Jobs Hub

Early childhood education

Some families will receive free child care during the coronavirus pandemic.

Child care services seeking health and situation information about COVID-19 should contact the 24/7 National Coronavirus Health Information Line on 1800 020 080.

NSW Government

COVID-19 help for businesses

  • JobSaver payment
  • COVID-19 financial support
    • 2021 COVID-19 micro-business grant
    • 2021 COVID-19 business grant
  • COVID Safe Check for NSW businesses
  • COVID-19 Assistance Finder

Businesses and employees

  • Become a COVID Safe business
  • Setting up electronic check-in and QR codes
  • Posters and signage
  • Customer record keeping
  • Additional support for businesses

Service NSW updates

Planning relaxations

The NSW government announced Ministerial Orders that relax planning controls during the COVID-19 impact period:

  • Extension of COVID-19 response measures
  • Changes to Construction Work Days Order
  • Ministerial Orders
  • Other planning changes

Small Business Commissioner

Information for small business owners

The NSW Small Business Commissioner has compiled some FAQs on the following topics.

  • What businesses are restricted from trading?
  • I’m struggling with my rent.
  • I need advice on consumer rights (e.g. event cancellations, refunds, delayed orders).
  • What are my employer obligations?
  • I need advice on managing employee leave.
  • How can I protect myself, my employees and my customers?
  • I’m having a dispute.
  • I need business advice.
  • Who can I speak to about other issues such as red tape?
  • I need mental health support.

Fair Work

Fair Work Ombudsman

  • Pay
  • Leave
  • Termination

Australian Banking Association

Financial difficulty

The ABA have advised that small business will be able to get a relief.

  • Deferral of scheduled loan repayments.
  • Waiving fees and charges.
  • Interest free periods or no interest rate increases.
  • Debt consolidation to help make repayments more manageable.
  • If you are experience financial difficulty the ABA have the appropriate contact details for all member banks. 

ACCC (Australian Competition and Consumer Commission)

Information for small business

Guidance for small business rights and obligations relating to:

  • cancelled functions and events
  • pricing of goods and services
  • charging subscription and membership fees when a business is not operating.

Business Australia

Business Guides

Business Australia have developed some very useful guides and advice for businesses and how to respond to COVID-19, including HR matters.

  • Non Employing and Sole Trader Guide
  • Employers Guide
  • Coronavirus Business Resources