I’m having difficulty paying my bills
Pensioner rebates
How to set up a direct debit
Where are my water use charges?
I have a question about my rates notice
Pay your rates and win!
Pay your yearly rates in full by 31 August 2020 and you could win $3000.
Our incentive scheme encourages full payment of rates. This benefits all ratepayers as it helps to keep fees and charges as low as possible.
Receiving rates income early means Council can invest the funds and provide services from the interest earned.
Entry to the competition is automatic when you pay your rates in full before the competition closes.
The competition closes at 12 midnight on 31 August 2020.
The winner will be announced here, and in the Tweed Link on 29 September 2020.
The 2020/2021 Rates Incentive Scheme $3000 competition is open to all ratepayers of the Tweed Shire who:
- Pay in full all outstanding rates and charges by the due date, 31 August 2020.
- Being an entitled pensioner pay in full rates and charges and complete the pensioner concession form by the due date, 31 August 2020.
Tweed Shire Councillors and employees will not be eligible for the inclusion in the prize draw.
The competition commences on the 1 July 2020 and entries close at 12 midnight on the 31 August 2020.
The prize of $3000 will be drawn in an open Council meeting for public and media attendance on 17 September 2020 at 5.30pm, to be held in either the Council Chambers at Murwillumbah Administration Office, Civic and Cultural Centre, 10 – 14 Tumbulgum Road, Murwillumbah or the Harvard Room, Tweed Heads Administration Office, Civic and Cultural Centre, corner Brett Street and Wharf Street, Tweed Heads.
The prize winner will be notified within 5 days by phone/email and in writing.
A public notice will appear in the Tweed Link published 29 September 2020, as well as appearing on Council’s website.
The winner will be invited at his/her own expense to attend the next ordinary Council meeting after the draw for a formal presentation of the prize by Mayor and Councillors.
In the event that the prize remains unclaimed after 3 months from the original draw, a re-draw will be conducted on the 3 December 2020 in an open Council meeting for public and media attendance at 5.30pm to be held in either the Council Chambers at Murwillumbah Administration Office, Civic and Cultural Centre, 10 – 14 Tumbulgum Road, Murwillumbah or the Harvard Room, Tweed Heads Administration Office, Civic and Cultural Centre, corner Brett Street and Wharf Street, Tweed Heads.
In the case of a re-draw, the prize winner will be notified within 2 working days by phone/email and in writing. A public notice will appear in the Tweed Link published 8 December 2020, as well as appearing on Council’s website.
The winner will be invited at his/her own expense to attend the next ordinary Council meeting after the draw for a formal presentation of the prize by Mayor and Councillors.
Authorised under NSW permit number: LTPS/20/44137
Payment options
There are lots of ways to pay your rates and debtors notices. Check the back of your rates notice or read the information below.
(Lodgement fees must be paid at time of lodgement. Animal registration fees must be paid in person.)
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eProperty Services
Use Council's online portal to pay your rates, water notice, sundry debtor notices and application invoices.
Visit eproperty.tweed.nsw.gov.au
Need some help with eProperty Services? Watch our helpful ‘How to’ videos and read our Customer Guide
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BPAY telephone and internet banking
Contact your bank or financial institution to make a payment from your cheque, savings debit or credit card account.
Tweed Shire Council's Biller Code is 131 284 and the reference number is on the front of your notice.
See bpay.com.au
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Direct Debit
When you set up a direct debit it means you allow Tweed Shire Council to automatically take payments from your bank account when they are due.
With a direct debit you can relax because you know your rates and water notices will always be paid on time.
You can choose to make direct debit payments, weekly, fortnightly, monthly or quarterly.
Direct debit is not available from credit card accounts.
To set up a direct debit
Complete the direct debit form (168kB PDF)
To change or cancel your direct debit
Call us on (02) 6670 2400.
If you have any questions about your direct debit contact us.
Note: Council does not deduct directly from a Centrelink Benefit, only from a financial institution (bank).
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Post Billpay
Visit www.postbillpay.com.au or phone 13 18 16 to pay with Visa, Visa debit or Mastercard.
Council's Postbillpay code is 0575 and the reference number is on the front of your notice. A fee of 0.45% applies for credit card payments.
You can also scan and pay bills with the Australia Post app. Download the free app on your smart phone, tablet or smart watch. Select 'pay your bill', scan the barcode at the bottom of your bill, then enter your payment details.
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In person at Australia Post
Payments can be made by cash, cheque or EFTPOS. (Australia Post does not accept payment by credit card.)
In person at Council's offices
Visit us at Brett Street, Tweed Heads or Tumbulgum Road Murwillumbah during office hours. Council accepts payments by cash, cheque, money order, EFTPOS, Visa and Mastercard.
A fee of 0.45% applies for credit card payments.
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By mail
Please make cheques payable to Tweed Shire Council, crossed ‘Not negotiable’ and mail to Tweed Shire Council, PO Box 816, Murwillumbah NSW 2484. Do not send cash through the mail. Tick the front of your notice if a receipt is required. Council is not responsible for delays or lost receipts by post.
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Note:
- Centrepay is not available for paying your rates.
- Rates and charges on residential rates notices are exempt from GST.
I’m having difficulty paying my bills
We understand it can sometimes be difficult to pay household bills.
If you can’t make a payment on your Rates Notice, please contact us before the due date so we can work out a payment plan that suits you.
If you miss a payment and we have not heard from you, our automatic debt recovery process will begin.
To make payment arrangements you can fill out the rates payment arrangement form or call us on (02) 6670 2400, we’re here to help.
Can I use an old notice to pay?
Australia Post can use one of your old rates notices process a new payment. You can use reference numbers for Post Bill Pay and BPAY from your old rates notices. Make sure you use your rates notice to pay for land rates, and your water notice to pay for water rates.
Do not use a notice for a property you have sold.
Pensioner rebates
If you hold a Pensioner Concession Card or Veteran TPI/EDA Gold Card and own and live in the rated property, you may be eligible for a rebate.
See Pensioner rebate
Pay on time to avoid interest charges
If you don’t pay your rates by the due date, you will have to pay interest as well (interest increases daily). The interest rate is set by the Division of Local Government.
Where are my water use charges?
Tweed ratepayers receive a water and sewerage notice (which is different to your rates notice). Water and sewerage notices are issued quarterly.
See Water Billing and Charges and Water Arrangement Application
I have a question about my rates notice
If you have a question about your rates notice, a refund or making a payment contact us.
If you have overpaid your rates, you can transfer the amount onto your water account (and vice versa). Call (02) 6670 2400 to arrange this.
Go paperless and win $1000
Switch to eNotice and go in the draw to win $1000!
To enter simply fill out the eNotices form before your next instalment payment.
| Instalment |
Entries open |
Entries close |
| 1 |
1/7/2020 |
31/8/2020 |
| 2 |
1/9/2020 |
30/11/2020 |
| 3 |
1/12/2020 |
28/2/2021 |
| 4 |
1/3/2021 |
31/5/2021 |
Once you’ve signed up to eNotices your rates (and water notice) will be sent to your email address. Your entry into the draw is automatic.
Prizes will be drawn at Council meetings and winners will be announced here and in the Tweed Link.
The 2020/2021 Go paperless $1000 competition is open to all ratepayers of the Tweed Shire who are registered to receive rates notices electronically and whose rates are not in arrears with the eligible date being the instalment due date.
Tweed Shire Councillors and employees will not be eligible for the inclusion in the prize draws.
Draws will be held each quarter on the following dates:
| Instalment |
Entries open |
Entries close |
Draw date |
Re-draw date |
| 1 |
1/7/2020 |
31/8/2020 |
17/9/2020 |
17/12/2020 |
| 2 |
1/9/2020 |
30/11/2020 |
17/12/2020 |
18/3/2021 |
| 3 |
1/12/2020 |
28/2/2021 |
18/3/2021 |
17/6/2021 |
| 4 |
1/3/2021 |
31/5/2021 |
17/6/2021 |
16/9/2021 |
The prizes of $1000 will be drawn in open Council meetings for public and media attendance at 5.30pm to be held in either the Council Chambers at Murwillumbah Administration Office, Civic and Cultural Centre, 10 – 14 Tumbulgum Road, Murwillumbah or the Harvard Room, Tweed Heads Administration Office, Civic and Cultural Centre, corner Brett Street and Wharf Street, Tweed Heads.
The prize winners will be notified within 5 days by phone/email and in writing.
A public notice will appear in the Tweed Link following each draw, as well as appearing on Council’s website.
The winners will be invited at his/her own expense to attend the next ordinary Council meeting after each draw for a formal presentation of the prize by Mayor and Councillors.
In the event that prizes remain unclaimed after 3 months from the original draws, re-draws will be conducted in open Council meetings for public and media attendance at 5.30pm to be held in either the Council Chambers at Murwillumbah Administration Office, Civic and Cultural Centre, 10 – 14 Tumbulgum Road, Murwillumbah or the Harvard Room, Tweed Heads Administration Office, Civic and Cultural Centre, corner Brett Street and Wharf Street, Tweed Heads.
In the case of re-draws, the prize winners will be notified within 2 working days by phone/email and in writing. A public notice will appear in the Tweed Link following each draw, as well as appearing on Council’s website.
The winners will be invited at his/her own expense to attend the next ordinary Council meeting after each draw for a formal presentation of the prize by Mayor and Councillors.
Authorised under NSW permit number: LTPM/20/05607