Ways to pay

I’m having difficulty paying my bills

Pensioner rebates

How to set up a direct debit

Where are my water use charges?

I have a question about my rates notice

Payment options

There are lots of ways to pay your rates and debtors notices. Check the back of your rates notice or read the information below.

(Lodgement fees must be paid at time of lodgement. Animal registration fees must be paid in person.)

	ePayment and Property Services Use Council's online portal to pay your rates, water notice, sundry debtor notices and application invoices. Visit eproperty.tweed.nsw.gov.au Need some help with eProperty Services? Watch our helpful ‘How to’ videos and read our Customer Guide
	BPAY telephone and internet banking Contact your bank or financial institution to make a payment from your cheque, savings debit or credit card account. Tweed Shire Council's Biller Code is 131 284 and the reference number is on the front of your notice. See bpay.com.au
	Direct Debit When you set up a direct debit it means you allow Tweed Shire Council to automatically take payments from your bank account or credit card when they are due. With a direct debit you can relax because you know your rates and water notices will always be paid on time. You can choose to make direct debit payments, weekly, fortnightly, monthly or quarterly. To set up a direct debit Complete the direct debit form (168kB PDF) To change or cancel your direct debit Call us on (02) 6670 2400. If you have any questions about your direct debit contact us. Note: Council does not deduct directly from a Centrelink Benefit, only from a financial institution (bank).
	Post Billpay Visit www.postbillpay.com.au or phone 13 18 16 to pay with Visa, Visa debit or Mastercard. Council's Postbillpay code is 0575 and the reference number is on the front of your notice. A fee of 0.45% applies for credit card payments. You can also scan and pay bills with the Australia Post app. Download the free app on your smart phone, tablet or smart watch. Select 'pay your bill', scan the barcode at the bottom of your bill, then enter your payment details.
	In person at Australia Post Payments can be made by cash, cheque or EFTPOS. (Australia Post does not accept payment by credit card.) In person at Council's offices Visit us at Brett Street, Tweed Heads or Tumbulgum Road Murwillumbah during office hours. Council accepts payments by cash, cheque, money order, EFTPOS, Visa and Mastercard. A fee of 0.45% applies for credit card payments.
	By mail Please make cheques payable to Tweed Shire Council, crossed ‘Not negotiable’ and mail to Tweed Shire Council, PO Box 816, Murwillumbah NSW 2484. Do not send cash through the mail. Council is not responsible for delays or lost receipts by post.

Note:

• Centrepay is not available for paying your rates.
• Rates and charges on residential rates notices are exempt from GST.

I’m having difficulty paying my bills

We understand it can sometimes be difficult to pay household bills.

If you can’t make a payment on your Rates Notice, please contact us before the due date so we can work out a payment plan that suits you.

If you miss a payment and we have not heard from you, our automatic debt recovery process will begin.

To make payment arrangements you can fill out the rates payment arrangement form or call us on (02) 6670 2400, we’re here to help.

Can I use an old notice to pay?

Australia Post can use one of your old rates notices process a new payment. You can use reference numbers for Post Bill Pay and BPAY from your old rates notices. Make sure you use your rates notice to pay for land rates, and your water notice to pay for water rates.

Do not use a notice for a property you have sold.

Pensioner rebates

If you hold a Pensioner Concession Card or Veteran TPI/EDA Gold Card and own and live in the rated property, you may be eligible for a rebate.

See Pensioner rebate

Pay on time to avoid interest charges

If you don’t pay your rates by the due date, you will have to pay interest as well (interest increases daily). The interest rate is set by the Division of Local Government.

Where are my water use charges?

Tweed ratepayers receive a water and sewerage notice (which is different to your rates notice). Water and sewerage notices are issued quarterly.

See Water Billing and Charges and Water Arrangement Application

I have a question about my rates notice

If you have a question about your rates notice, a refund or making a payment contact us.

If you have overpaid your rates, you can transfer the amount onto your water account (and vice versa). Call (02) 6670 2400 to arrange this.

Pay your rates and win!

Congratulations to Ms Tanja L Pommersheim from Pottsville, winner of our 2020-2021 rates payment competition!

The competition is part of our incentive scheme which encourages full payment of rates.

Receiving rates income early means Council can invest the funds and provide services from the interest earned. This benefits all rate payers as it helps to keep fees and charges as low as possible.

Go paperless and win $1000

Switch to eNotice and go in the draw to win $1000!

To enter simply fill out the eNotices form before your next instalment payment.

Once you’ve signed up to eNotices your rates (and water notice) will be sent to your email address. Your entry into the draw is automatic.

Prizes will be drawn at Council meetings and winners will be announced here and in the Tweed Link.

Cash prize winners 2020-2021

1st quarter: Congratulations Mr Michael & Mrs Francine Pottsville
2nd quarter: Congratulations Rea Dennis from Pottsville
3rd quarter: Congratulations to Kerry Gilarry