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Tweed Shire Council is responsible for delivering safe and reliable water and wastewater services to the residents and businesses of the Tweed. In providing these services, Council aims to:
  • Meet health and environmental requirements
  • Manage sustainability of the Tweed’s precious water resources
  • Plan, design, construct, operate and maintain water and wastewater supply systems
  • Build on water and wastewater capacity to meet future demand
  • Meet community expectations

This section provides water and wastewater information for property owners and residents in the Tweed. This includes available rebates, billing and charges, connecting and disconnecting from services and the latest service interruption information.

My Responsibilities

Both Council and property owners have responsibilities for the continuous operation and maintenance of water and wastewater supply systems.

The following is provided as a guide.

Property owners are responsible for:

All internal pipes and fittings that fall within their property boundary, including rainwater tanks and internal sewer drainage.

Ensuring that water meters are clear of plants, insects, soil etc.

Council is not responsible for unblocking your drains. However, because of the potential risk to health posed by a sewer blockage or other wastewater issues, you should call Council first as they will be able to advice you if you need to contact your local plumber.

Ensuring any easement on their property or near their property is accessible to Council at all times. See Easements and Building Adjacent to Sewers.

Understanding the relevant Offences and Penalties relating to water and wastewater, including what can and cannot be discharged into the wastewater system. See Liquid Trade Waste.

Council is responsible for:

All water supply infrastructure up to and including your water meter (eg water treatment plants, water mains etc)

All wastewater infrastructure downstream from the sewer inspection shaft (shown left) on private properties (eg treatment plants, manholes, sewage mains etc)

Managing all connections and disconnections to water and wastewater services.

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