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Email Link   Let’s Chat – resolving neighbourhood conflict

Council’s Let’s Chat program is about working with the community to create stronger, more connected neighbourhoods.

Getting to know your neighbours builds a strong neighbourhood, makes us happier and our kids feel safer.

How does Let's Chat help me?

Let’s Chat gives tips on important things like supporting people to work out long-lasting solutions to neighbourhood problems together.

We have been engaging with the local community to develop this program.

To learn more about the community engagement and survey results, please visit Your Say Tweed.

Chat about the problem with the person first

Aerial view of typical suburb
Most neighbours sort out problems together. This leads to better, lasting solutions – and often solves problems faster.

Before taking formal steps to complain about noise, you should attempt to discuss the issue directly with the person and try to work out a solution together.

Most people are happy to help and they may not know about the problem until you chat with them.

Tips for talking about issues together:
  1. Get to know your neighbours early – say hi! This will help if problems arise later
  2. Try to step back from the issue and consider if it is truly worth raising – is it a one-time event, or something minor that you could let go?
  3. Most people will be happy to help and might not have known about the problem – give them the chance to fix it first
  4. Differences of opinion are normal, try having a casual chat to resolve a conflict
  5. Try to avoid blaming the person– be open and say things like ‘I noticed (…). When this happens, I feel (…)’
  6. Keep the conversation on track – be calm, listen and check you understand what is being said
  7. Work solutions out together – be flexible and try to understand your neighbour's needs and restrictions when finding a solution
  8. It’s ok to take time to solve problems-– you might not find a solution the first time. Keep trying
  9. Once you’ve had a chat, give them time to do something about it
  10. Safety is key – if you think you may be put in danger raising an issue, get in touch with the Community Justice Centre or Council
  11. If you try resolving issues together and need help, Community Justice Centres, Council or other government agencies can also give specialised advice
Download our Dealing with noise information pack (182kB PDF) for more information on conflict resolution, resources to help you get started and information on noise restrictions. You can also visit the Noise webpage.

Ways you can seek help

Community Justice Centres: If talking to your neighbour isn’t an option, or doesn’t work and the noise continues, contact the Community Justice Centre (CJC). These centres specialise in settling differences between neighbours. They can arrange mediation between yourself, the person responsible for the noise issue and a CJC representative to help solve the problem. This process is free and has a high success rate. They can help you and your neighbour find a peaceful resolution. Ph: 1800 990 777 for more information.

NSW Department of Fair Trading: Contact the NSW Department of Fair Trading for assistance in resolving strata scheme issues. Phone 13 32 20.

Last Updated: 04 October 2018