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Email Link   Water Service Interruptions

When Council repairs or upgrades water infrastructure, your water and/or wastewater service may need to be turned off for a short time.

Turning off your supply helps to protect the plumbing on your property. Wherever possible, Council will:

  • Restore services as quickly as possible
  • Notify households and businesses before switching off services
  • Provide real-time interruption notices on the Tweed Shire Council's Smartphone Application and on Council's website.

Returning your water supply

Before restoring water supply to a property, Council flushes the water main to remove dirt. Still, small amounts of discoloured water may get into your water service line. If your water is discoloured after an interruption, turn on one or two internal taps for around 1 minute to flush the line. If there is no improvement, contact contact Tweed Shire Council.

Customers also may notice a milky colour to the water after an interruption. This is caused by trapped air bubbles. The water is perfectly safe and the bubbles will settle if left for a while.

On rare occasions, a planned interruption may take longer than expected to restore. If your water supply is not restored by the time set out on your notification, you can talk to the on-site council workers or contact contact Tweed Shire Council to find out why it is delayed and when you can expect supply to be back on.

Current service interruptions

Contact Information

Customer Service
8.30am – 4.30pm Monday - Friday
(02) 6670 2400 or 1300 292 872

After Hours Emergency Calls
1800 818 326

To find out how to access this information via smartphone or tablet please visit our Smartphone Services page.

Show existing interruptions from:

Current Interruptions from Selected Date
Water Interruption  |  Short Unplanned  |  Daytime
STOTT STREET, TWEED HEADS WEST
WHEN Monday, 10 December 2018 from 12:45pm to 1:15pm
WHERE
Stott Street
REASONRepair to leaking hydrant
NOTICENot Applicable
  Last modified: Monday, 10 December 2018 12:51 PM
Water Interruption  |  Short Planned
KINGSCLIFF - CYCLINDERS DRIVE
WHEN Tuesday, 11 December 2018 from 9:30am to 1:00pm
WHERE
35 - 63 Cylinders Drive
REASONUpgrading Water Mains
DETAILSNo water during this period.
NOTICE10/12/2018
  Last modified: Monday, 10 December 2018 1:52 PM
Last Updated: 21 November 2018