Service Problems and Interruptions

When Council repairs or upgrades water infrastructure, your water and/or wastewater service may need to be turned off for a short time.

Turning off your supply helps to protect the plumbing on your property. Wherever possible, Council will:

• Restore services as quickly as possible
• Notify households and businesses before switching off services
• Provide real-time interruption notices on the Tweed Shire Council's Smartphone Application and on Council's website.

Returning your water supply

Before restoring water supply to a property, Council flushes the water main to remove dirt. Still, small amounts of discoloured water may get into your water service line. If your water is discoloured after an interruption, turn on one or two internal taps for around 1 minute to flush the line. If there is no improvement, contact contact Tweed Shire Council.

Customers also may notice a milky colour to the water after an interruption. This is caused by trapped air bubbles. The water is perfectly safe and the bubbles will settle if left for a while.

On rare occasions, a planned interruption may take longer than expected to restore. If your water supply is not restored by the time set out on your notification, you can talk to the on-site council workers or contact contact Tweed Shire Council to find out why it is delayed and when you can expect supply to be back on.

Current service interruptions