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Email Link   Water Service Interruptions

When Council repairs or upgrades water infrastructure, your water and/or wastewater service may need to be turned off for a short time.

Turning off your supply helps to protect the plumbing on your property. Wherever possible, Council will:

  • Restore services as quickly as possible
  • Notify households and businesses before switching off services
  • Provide real-time interruption notices on the Tweed Shire Council's Smartphone Application and on Council's website.

Returning your water supply

Before restoring water supply to a property, Council flushes the water main to remove dirt. Still, small amounts of discoloured water may get into your water service line. If your water is discoloured after an interruption, turn on one or two internal taps for around 1 minute to flush the line. If there is no improvement, contact contact Tweed Shire Council.

Customers also may notice a milky colour to the water after an interruption. This is caused by trapped air bubbles. The water is perfectly safe and the bubbles will settle if left for a while.

On rare occasions, a planned interruption may take longer than expected to restore. If your water supply is not restored by the time set out on your notification, you can talk to the on-site council workers or contact contact Tweed Shire Council to find out why it is delayed and when you can expect supply to be back on.

Current service interruptions and alerts

Wastewater  |  Notification
WHEN Tuesday, 4 June 2019 to Saturday, 31 August 2019
REASONCouncil may require sewer manhole access on your property
DETAILSSewer manhole inspections are currently being carried out across the Tweed, some of which fall on private property. Wherever possible, Council officers will seek your permission before entering your property. If you are not present at the time of inspection the officers will leave a letter informing you that an inspection was completed. The officers will carry Council identification.

These inspections are an important part of Council’s ongoing maintenance of the sewerage system to protect public health and the environment. Council assesses the condition of sewer manholes to ensure they are accessible and to identify if further maintenance is required.

Residents are responsible for ensuring that access is available to manholes on their property. If you have a manhole on your property, please don’t bury it or put any large object over it. If a manhole on your property is not accessible, Council may ask you to make it accessible or do work on your behalf. In some instances, excavation may be required. For example, if a garden bed has been built over the manhole, Council may ask the property owner to restore access.

Under the Local Government Act 1993, Council has the right to enter private property to access sewer infrastructure.
  Last modified: Tuesday, 4 June 2019 11:14 AM
Last Updated: