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Email Link   Water and Wastewater Service Interruptions and Alerts

Your water or wastewater may need to be turned off when we carry out repairs or upgrade our infrastructure. Turning off your supply helps to protect the plumbing on your property.

For planned interruptions we will notify you before switching off services.

For emergency repairs such as a burst or a leak, we cannot provide advance warning that the water will be turned off. If this happens we will work as fast as we can to get the water back on.

Planned and emergency works may take longer than expected. If your water supply is not restored by the time set out on your notice of works, you can talk to the on-site council workers or contact us for an update.

Water after works are completed

Trapped air bubbles can make your water look milky after works have been carried out.

Turn on one or two inside taps for around 1 minute to flush the line.

A glass of water should turn clear if left for 1-2 mins. If there is no improvement contact us.

Current service interruptions and alerts

Wastewater  |  Short Planned
TWEED HEADS
WHEN Tuesday, 20 April 2021 from 9:00am to 1:00pm
WHERE
Leeward Terrace
REASONCouncil to carry out Smoke Testing work in the Sewerage Reticulation System.
DETAILSSmoke testing involves the injection of harmless smoke into the public sewer.
The smoke escapes from any ventable points on the public sewer and internal
premises. During the process you may notice smoke venting from (down
pipes, yard gullies, inspection shafts, sewer manholes and even internal
fixtures).
Your local Fire Brigade will be notified prior to the commencement of any
smoke testing program.
Please contact either the council officers on site or Council’s Water Unit for
more details about this sewer investigation work.
CONTACTGary Cain - phone: 0428 409 851
  Last modified: Wednesday, 14 April 2021 11:07 AM
Water Interruption  |  Short Planned
MURWILLUMBAH
WHEN Monday, 19 April 2021 from 9:00am to 4:00pm
WHERE
Waterfern Place, Barnby Street, Frances Street, William Street, Dorset Street, Baker Street, Almac Avenue, Wade Street
REASONCLEAR FLOW, Council appointed contractor will be carrying out mains cleaning at Murwillumbah. These works will be carried out on 19/04/21.
DETAILSNotices will be delivered from Wednesday 14th April. Individual houses will only have no water for a 2-3 hour period. Work will begin at 9am and finish at 4pm. You may wish to store water in preparation for the interruption. When your water returns, it may be discoloured. This is due to sediment. Please run the tap until your water runs clear. Milky water is caused by small air bubbles. Do not be alarmed, this is not harmful and will settle after a short period.
NOTICE14/04/2021
CONTACTClearflow - phone: 0422 396 755
  Last modified: Wednesday, 14 April 2021 1:36 PM
Last Updated: