Skip to Display Options Skip to Main Content
Level 2 Water Restrictions in place for the Tweed from Friday 13 December. Level 4 restrictions already in place for Tyalgum. Save water now
Aboriginal Acknowledgement A -  |  A +
Skip Navigation Links Home : : Business : : Business Gateway : : Operating My Business : : Food Businesses

Email Link   Food Businesses

Council regularly inspects all retail food premises within the Tweed Shire Council. There are approximately 500 retail food premises, which include restaurants, take away shops, convenience stores, school and office canteens, clubs, bakeries, green grocers, or anywhere food is prepared for retail sale to the public.

Council's Environmental Health Officers inspect premises for compliance with the Food Act 2003 (external link) and the Food Standards Code (external link) regarding construction, state of repair, cleanliness of premises, food handling practices and hygiene standards.

Special requirements are also set out for mobile food vans, temporary food stalls and food outlets at fetes and fairs.

The community is entitled to safe, clean and wholesome food prepared, stored and handled in a hygienic manner. Members of the public can assist by advising Council of any instance where food is not being correctly stored, prepared or served.

All enquiries regarding food regulation and legislative requirements may be directed to Council's Environmental Health Officers who can be contacted by visiting Council's Contact Centre office at Murwillumbah, between the hours of 8:30am to 4:15pm Monday to Friday (closed public holidays) or by calling the Contact Centre on 1300 292 872 / 02 6670 2400.

Scores on Doors

Council launched the Scores on Doors program on 6 October 2015.

Scores on Doors is an initiative of the NSW Food Authority to increase business and community awareness of the importance of Council's food inspection activities, and to promote local businesses that maintain good food safety and hygiene practices.

The program is for retail food businesses such as restaurants, takeaway shops, cafes, bakeries, bistros, hotels and clubs, and is voluntary. Businesses that choose to participate are given a score based on a routine food safety inspection of their premises, and receive a printed certificate showing their Star Rating. (Mobile food vans and premises audited by the NSW Food Authority, such as butchers and supermarkets, are not included in the Scores on Doors program).

Businesses can display their certificate in their premises and Council's Environmental Health Team will work cooperatively with businesses to help them achieve the highest ratings.

Scores on Doors also helps customers make informed choices about where to eat. While customers already assess businesses according to service, quality of food and value, Scores on Doors enables them to consider the food safety and hygiene standards of participating businesses.

Benefits for businesses participating in Scores on Doors include:
  • A marketing advantage - displaying Scores on Doors can provide a point of difference from competitors.
  • Peace of mind for your customers - a business with a Scores on Doors certificate will show the business was delivering a high standard of food safety and hygiene at the time of the inspection.
  • Free promotion on Tweed Shire Council Scores on Doors (external link) web page.
  • Resources will be provided for you to promote your score on your website and in your own marketing.
The program's scoring system focuses on cleanliness and food handling methods, and the age of participating premises is not a major issue in relation to a food business achieving a high star rating.

A list of participating businesses can be found on the Scores on Doors (external link) page.

Further information on Scores on Doors is available by contacting Council’s Environmental Health Officers on (02) 6670 2400.

Eggs Stamping - Cafes, Restaurants, Takeaways and Markets

Following an increase in egg related incidences of salmonella food poisoning in Australia, a range of measures have been introduced to ensure that egg safety practises are improved. The NSW Food Authority is targeting the risk of salmonella throughout the food chain – on the egg farm, during egg grading and processing, through labelling and transport, as well as at the retail and consumer level. One of the new measures is for stamping of eggs to identify their source and to help authorities with tracing back to suppliers when food poisoning outbreaks occur.

After 26 November 2014, unstamped eggs should no longer be used or sold in NSW. As a food provider/ retailer, you need to ensure you only buy eggs from reputable suppliers and before accepting or paying for them, check to make sure that all eggs are:
  • stamped with a unique identifier
  • clean, with no soil, faeces, feathers or other matter on the shell or packaging
  • not cracked or broken.

Eggs which are unstamped, dirty, cracked or broken should not be sold and you are advised to return them to the supplier.

If you use unstamped eggs and an outbreak occurs there may be serious consequences for your business, such as fines, enforcement action as well as loss of trade and reputation.

An exemption applies to farm gate sales producing and selling less than 20 dozen a week for personal consumption only.

For more information refer to the Food Authority (external link) website.

Food Safety Supervisor

The NSW Food Authority requires certain Food Business to nominate a Food Safety Supervisor (FSS). Businesses should now have a trained and notified Food Safety Supervisor (FSS) working in their business.

Businesses that do not yet have a Food Safety Supervisor are risking a fine and should follow the directions outlined on the NSW Food Authority (external link) website to comply with this requirement as soon as possible.

Notification Requirements

The majority of food business operators in NSW will need to do two things:

  1. Notify Council of their food business (where the business is inspected by Council), via Councils Food Premises Registration/Change of Details Form (158kB PDF) form
  2. Notify Council of their approved Food Safety Supervisor (applies to businesses serving food that is ready to eat, potentially hazardous, and not sold and served in its package). The Food Safety Supervisor certificate is issued by an approved Registered Training Organisation (list available on the Authority website (external link) ) in addition to the Statement of Attainment. Once a NSW Food Authority issued certificate is obtained, the business must notify Council (Food Safety Supervisor (FSS) Notification Form (385kB PDF) ) Penalties for failure to notify can apply

Contact the NSW Food Authority for further information:

Phone: 1300 552 406
Postal: PO Box 6682, Silverwater NSW 1811
Web: (external link)

Notifcation of Change of Details/Ownership

You are required to notify Council if the food business changes ownership or other business details by submitting a EnvHealth - Food Premises Registration/Change of Details Form (158kB PDF)

Food safety training

Council subscribes to an online food safety training program to enable food business owners and operators to access to free food safety training for all their staff.

For more information, please visit the I’m Alert Food Safety Training (external link) site.

Last Updated: