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Tweed Community Services

The Community Services team makes a difference in our Community's lives. They are in the 'Business of Caring and Facility Management. They do this throught coordination and delivery of a range of disability and aged care services. In addition, they coordinate the maintenance of all Tweed Shire's Community Halls, Tweed, Murwillumbah & Kingscliff Libraries and have direct management of the following facilities: Tweed Heads Administration Centre - South Sea Islander Room, Harvard Room, Meeting Room 1; Banora Point Community Centre - Coolamon, Lillypilly, Rosewood Rooms, Lomandra & Melaleuca Offices, Baby Health Centre and Seniors Hub; Tweed Heads South Community Centre - Activities Room, Hall, Offices; Tweed Heads and Murwillumbah Auditorium, Canvas & Kettle Room and Kingscliff Community Hall.

Tweed Community Services (formerly known as Community Options or COPS) provides programs to support eligible Tweed Shire Residents to stay living independently and safely in the community and in their own home

Tweed Community Services provides eligible clients with direct services, as an interim measure whilst awaiting the uptake of referrals to other services. Tweed Community Services does not provide a long term service. Our aim is to connect clients to the services they need, support the attainment of their goals, then to exit.

This is an individual and flexible process that recognises many people have complex and changing needs that may require support and time to establish options and monitor effectiveness.

Support Coordination

Tweed Community Services is registered as a NDIS service provider.
We provide Community Options services to help with your Support Coordination for your National Disability Insurance Scheme (NDIS) plan.

Support coordination is designed to help you choose and manage your NDIS services. This can include service providers, government agencies and accommodation providers. This makes sure that your NDIS services give you the support you need to participate fully in life and in the community.

At Tweed Community Services

We can help you
  • Get your plan set up easily and quickly
  • Meet with you to understand what you want
  • Help you make the most of your plan
  • Ask questions and talk to someone about your hopes
  • Find services and community options that are right for you
  • Feel confident and capable to coordinate your NDIS supports in the future
We will support you

We get to know you at a face-to-face meeting Then we work together with you to:
  • Access and understand your NDIS plan
  • Create a myGov account on the internet and use your NDIS activation code to start your plan
  • Provide access to a computer and the internet if you don’t have one
  • Develop actions to achieve your goals
  • Find quality providers who give you value for money
  • Connect to services and develop service agreements
  • Build your confidence to self-manage supports in the future
  • Help you turn your goals into reality
Our experience

We know the NDIS. Our team has over 25 years of experience in case management and support coordination giving community options in the Tweed and Far North Coast.

We make it our business to understand your situation.
We ensure you get access to the right services and specialists.
We want to help to build your skills so you can access services and supports for yourself. At the same time, if your needs change, or need further assistance, we welcome the opportunity to work with you any time you need us.

Contact us:

Talk to us anytime to see if we are right for you.

Phone: (07) 5569 3110 and ask for our NDIS team or

National Disability Insurance Scheme - NDIS

The National Disability Insurance Scheme (NDIS) is the new way of providing support for Australians with disability and their families and carers. The NDIS is for Australians under the age of 65 who have a permanent and significant disability. The NDIS will give the reasonable and necessary supports to enjoy an ordinary life. The NDIS will help people with disability achieve their goals. This may include greater independence, community involvement, employment and improved wellbeing. For information about NDIS please contact:

Phone: 1800 800 110

Podiatry Services

Tweed Community Services Podiatry provides assistance and/or advice, through a local Podiatrist, relating to foot and lower limb problems specifically related to people who are deemed 'at risk' of deteriorating quality of life due to a precarious foot health status.

Tweed Community Services Podiatry funding provides services to eligible clients who cannot access private podiatry services and are at risk or receiving no treatment.

A Tweed Community Options Podiatry Brochure (486kB PDF) is available to provide further information. Call our office on (07) 5569 3110 to make a referral or learn more about our service.

My Aged care

Tweed Community Services delivers two of The Australian Government's My Aged Care programs - The Regional Assessment Service (RAS) and Commonwealth Home Support Program (CHSP). My Aged Care is a national online and phone service to help you find out about aged care services and what may be available to you. The MyAgedCare contact centre and website is your starting point to access a range of aged care services.

Phone: 1800 200 422

Regional Assessment Service (RAS)

Tweed Community Services, through Community Options Australia delivers the My Aged Care Regional Assessment Service (RAS)

What is RAS?

As part of My Aged Care the Regional Assessment Service provides assessments in your home. This is a nationally consistent Assessment Service for older Australians requiring low, basic support at home. To find out if you need an assessment or if you are eligible or for information about My Aged Care or to arrange an assessment through Community Options Australia contact My Aged Care:

Phone: 1800 200 422

Commonwealth Home Support Program (CHSP)

Tweed Community Services delivers the Commonwealth Home Support Program (CHSP) on behalf of the Australian Government. CHSP provides entry-level help to older people to stay independent and in their own homes and communities for longer. Depending on your needs, support services that Tweed Community Services deliver that you may be eligible for include:

Community and home support

domestic assistance - household jobs like cleaning, laundry

personal care- help with bathing, showering or getting dressed

home modification - minor installation of safety aids such as alarms, ramps and support rails in your home

social support - social activities in a community-based setting

transport - help getting out and about for shopping and appointments

Food services

help with shopping for food

help with making meals and storing food in your home

assistance with learning to cook

delivering meals to your home

Allied health support services

podiatry (food care)

Care relationships and carer support

respite care (alternative care for you while your carer takes a break)

CHSP provides other services to support older people to stay independent and in their own homes and communities for longer. Information about all services available and how to get started can be found:

Phone: 1800 200 422


There is no cost for assessment or case management. Participants of our programs will be asked to make a contribution towards the cost of services.

Specific Assistance for Carers

NSW Health had made available a grant of funds to support the establishment of a website specifically to help working carers. The site design and updating is provided by DAISI (Disability and Aged Information Service) who received a grant from NSW Health for this Project. You can access this site from

Service Providers – Service Agreements

Tweed Shire Community Services Service Agreements are used for all Brokerage services and these agreements are required prior to commencing work on our behalf. All service providers with us, need to be aware that our Service Agreement states that WHS legislation and practices; HACC Guidelines and practices; and client/carer rights must be adhered to when delivering services to our clients. Service providers are required to read these documents and implement them when sub-contracting with Tweed Shire Council’s Community Options Program.

Formal Complaints

If you feel that your rights are not being respected and this is a concern to you – we need to know this as soon as possible. This is best pursued by:
  • Speaking to our staff who were responsible for organising the support or services that are now causing concern for you.
  • If the staff person is unable or fails to sort out the problem, you can call the Coordinator Community Services on (07) 5569 3110.
  • If the concern is still not resolved satisfactorily you may wish to speak or write to the following people in management level within Tweed Shire Council:

    Tracey Stinson, Director of Community and Natural Resources on (02) 6670 2400 or 1300 292 872
    Tweed Shire Council
    PO Box 816
    Murwillumbah NSW 2484

Complaints either in writing or by phone will be registered on the Records Management System or responded to within 14 working days. We are here to support you and not to judge you for your comments. We aim to provide a best practice approach to our work and this is linked to your assistance with accurate and timely feedback when services or goods are not satisfactory to you.

For formal complaints or for further resolution of your concerns, you may also choose to contact the:

Ombudsman’s Office
Community Services Division
Level 24/580 George Street
Phone: 1800 451 524 (Freecall)

This is a free and confidential service that can assist you in working through any complaints or concerns about the service you are receiving.

The Aged Care Complaints Commissioner provides a free service if you have a concern or complaint about any of the care and services you receive.

Aged Care Complaints Commissioner
GPO Box 9848
(Your capital city and state/territory)

Phone: 1800 550 552

If you need assistance to undertake any of these steps we can assist you to access.

If you require any further information please contact our office by:

Phone: (07) 5569 3110,
In person: Tweed Heads South Community Centre, CNR Heffron Street and Minjungbal Drive, Tweed Heads South. (Next to the Tweed Heads indoor pool).

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