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Coronavirus (COVID-19): Get the facts from the NSW Government. View Council's response to COVID-19 and the impact to services and facilities.
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Email Link   COVID-19: Assistance for Tweed businesses

Business support and development

If you’re looking for some extra support and advice during the COVID-19 crisis, please contact our Land and Economic Development team to:

  • Learn more about a range of Government stimulus and support programs that are available to businesses.
  • Discuss ways to adapt and stay open safely.
  • Find out some tips on how to promote your business to a local audience.
  • Get advice on some productive ways to make the most of downtime including access to free courses.

All businesses must have a COVID safe plan

The NSW Government has recommended three easy steps to ensure businesses do everything they can to keep their staff and customers safe and remain open.

  1. Complete a COVID-19 Safety Plan
  2. Register as a COVID Safe business
  3. Show you’re COVID Safe

There are different plans for different industries available at (external link) and they all provide advice on:

  • hygiene and safety
  • physical distancing
  • recording contact details of staff and customers
  • staff wellbeing

The plans are compulsory and may be required by the Police or a Public Health Officer doing a random business inspection.

Ensure your business is complying with the plan and use the publicity resources available online to promote a COVID-19 safety culture.

Businesses also can download a series of posters and signs to display, advising they are COVID safe. The posters range from how to properly wash hands to physical distancing requirements.

For advice and help with COVID business plans, please contact Council’s Environmental Health Officers on (02) 6670 2400.

For extra business support and advice during the COVID-19 crisis, please contact our Land and Economic Development team by telephoning 02 6670 2165 or emailing

Council's COVID-19 care package

To help Tweed residents and businesses Council has launched a COVID-19 Care Package (external link) offering more than $600,000 in support to take care of the Tweed.

Grease trap servicing requirements waived

For businesses still operating but at a reduced capacity, Council is offering to relax the frequency that grease traps need to be serviced.

Government support

The Australian and NSW governments have announced support for businesses affected by COVID-19. The following is a summary by Council to help Tweed businesses stay informed.

Australian Government

The Australian Government have a team of dedicated customer representatives who can help you if your business has been affected by the coronavirus. The team are available between 7.00am – 9.00pm across Australia, seven days a week.

Call 13 28 46, send them an email or use webchat.

Coronavirus information and support for business (external link)

  • Instant asset write off
  • Backing business investment
  • Increased and accelerated income support
  • Early access to superannuation
  • Supporting the flow of credit
  • Boosting cash flow for employers
  • Supporting apprentices and trainees
  • Temporary relief for financially distressed businesses
  • Assistance for affected regions, communities and industries

Jobs Hub

A list of businesses and organisations that are currently hiring is available at Jobs Hub (external link).

Early Childhood Education

Some families will receive free child care (external link) during the coronavirus pandemic.

Child care services seeking health and situation information about COVID-19 should contact the 24/7 National Coronavirus Health Information Line on 1800 020 080.

NSW Government

Businesses and employees (external link)

  • Waiver of payroll tax for businesses
  • Bring forward the next round of payroll tax cuts
  • Waive a range of fees and charges for small businesses including bars, cafes, restaurants and tradies
  • Employ additional cleaners of public infrastructure such as transport assets, schools and other public buildings
  • Bring forward maintenance and capital works projects
  • $10,000 grants for small business

Service NSW updates (external link)

Planning relaxations

The NSW government has announced new Ministerial Orders (external link) that relax planning controls during the COVID-19 impact period:

  • Extended days for infrastructure construction work *NEW*
  • Extended days for construction work
  • Flexibility for food trucks and dark kitchens
  • Temporary worker’s accommodation
  • Retail trading and operating hours and waste removal
  • Home businesses operating hours

Council is reviewing how these changes may affect local food truck businesses and commercial kitchens, more information to follow.

Small Business Commissioner

Information for small business owners (external link)

The NSW Small Business Commissioner has compiled some FAQs on the following topics.

  • What businesses are restricted from trading?
  • I’m struggling with my rent
  • I need advice on consumer rights (e.g. event cancellations, refunds, delayed orders)
  • What are my employer obligations?
  • I need advice on managing employee leave
  • How can I protect myself, my employees and my customers?
  • I’m having a dispute
  • I need business advice
  • Who can I speak to about other issues such as red tape?
  • I need mental health support

Fair Work

Fair Work Ombudsman (external link)

  • Pay
  • Leave
  • Termination

Australian Banking Association

Financial difficulty (external link)

The ABA have advised that small business will be able to get a relief.

  • Deferral of scheduled loan repayments
  • Waiving fees and charges
  • Interest free periods or no interest rate increases
  • Debt consolidation to help make repayments more manageable

If you are experience financial difficulty the ABA have the appropriate contact details for all member banks.

ACCC (Australian Competition and Consumer Commission)

Information for small business (external link)

Guidance for small business rights and obligations relating to:

  • cancelled functions and events
  • pricing of goods and services
  • charging subscription and membership fees when a business is not operating.

Business Australia

Business Guides (external link)

Business Australia have developed some very useful guides and advice for businesses and how to respond to COVID-19, including HR matters.

  • Non Employing and Sole Trader Guide
  • Employers Guide
  • Coronavirus Business Resources
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