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Email Link   Residential Rebates - Showers and Tapware

Did you know

A family of four could save up to $100 each year by installing a three star water efficient showerhead?

What's more, for a limited time Council is offering a 50 per cent rebate on the purchase and installation costs (up to $100) for approved water saving products, such as these showerheads.

So whether you are a home owner, tenant or landlord, there's never been a better time to upgrade your showers and tapware.

Terms and conditions apply, to avoid disappointment, please ensure you read this webpage carefully.

How to Apply

Applying for the shower and tapware rebate is easy and can be done in six simple steps.
Six steps to apply for the Shower and Tapware Rebate (152kB PDF)

Eligible Products and Devices

Sample WELS Rating Label
Eligible Products - Shower and Tapware Rebate (24kB PDF)
Council uses the Australian Government’s Water Efficiency Labelling and Standards Scheme (WELS) to determine which products are covered under the Residential Water Saving Rebate. WELS rated products will feature a similar label to that shown on the right.

Applicants can claim any combination of eligible products, but there is a limit to the number of individual products.

Terms and Conditions

Who can apply?

The property where the water-saving devices are installed must be an existing residential household connected to the town water supply. The rebate does not cover installations in new dwellings, new developments or major renovations subject to the NSW Government’s BASIX requirements.

The following people can apply for the rebate:

  • home-owners

  • tenants (the application form will need to be signed by the home owner or managing agent as the landlord's permission is required because installing products and devices as part of this offer involves changing internal plumbing fittings inside the home)

  • authorised managing agents.

Only one rebate application is allowed per household/residential dwelling/water account.

What is the rebate for?

The rebate is 50 per cent of the combined cost of eligible products and installation costs up to a maximum rebate of $100 per property water account.

Rebates are available only for the cost of the listed WELS-rated products and their installation costs. Applicants can claim any combination of eligible products but there is a limit to the number of individual products.

The applicant must provide the make and model number of claimed products so the WELS ratings can be verified.

Eligible products must be installed by a licensed plumber to ensure they perform as expected. The plumber's costs associated with installing eligible products and devices can be included when claiming the rebate. To claim installation costs, a copy of the plumber's paid invoice specifying the work carried out must be attached to the completed application form.

Please note, the refund does not cover flow restrictors, an inexpensive device (usually a disc with a small hole in the centre) that limits the amount of water that can flow through. Restrictors are not eligible for the refund because they can be removed easily, affecting the performance of showers and tapware.

When does the rebate offer expire?

    Eligible products and devices must be purchased and installed before 30 June 2017. Council must receive all application forms by 30 June 2017.

    All relevant receipts, invoices and plumber's accounts must be attached to the application form and must be dated from 1 July 2012 to 30 June 2017.


    Eligible products must be installed by a licensed plumber

    Customers must agree to allow Tweed Shire Council to audit the premises to verify that the new water-saving products have been installed satisfactorily.

    Customers must agree to refund the rebate if they remove, return or exchange any of the water-saving products within 12 months.

    Frequently Asked Questions

    Can I get a refund when I install a dual flush toilet?
    All Council and State/Federal government rebates on Dual Flush Toilets have ceased.  Council had offered a rebate for Dual Flush Toilets in 2012, and over 2500 toilets in 1623 homes were replaced in the shire.
    The rebate offer may be repeated in the future, all rebates are promoted on Council's  website and in the Tweed Link.
    How much water can I save?
    An old, unrated shower can use 15 to 20 litres of water per minute or even more. The 3-star WELS rated shower eligible for the rebate only uses 7.5 to 9 litres of water per minute. This means that you can reduce your shower water use by 50 to 60 per cent. For the average household, just replacing the shower will mean a saving of around 15,000 litres of water each year. 
    4-star WELS rated spouts, mixers, aerators and flow controllers can halve the amount of water you use in basins and sinks. A running tap typically uses 12 to 15 litres of water per minute or more. The 4-star WELS rated spouts, mixers and flow regulating devices only use 6 to 7.5 litres of water per minute.
    How much money can I save?
    Based on current water consumption charges, the average household can save up to $50 per year simply by replacing the shower with a water efficient one.  This estimate is based on an average of two people per household.  If you have more than two people in your household, the water savings will probably be greater.
    For the average household with an electric hot water system, installing water efficient products on all showers, basins and sinks can result in savings of about $100 per year.
    How much energy can I save?
    Using less hot water means lower energy costs as well. Savings will vary depending on the number of people in your household, the time of year and the type of hot water system you have. For the average household with an electric hot water system, replacing the shower alone will result in a 40 per cent saving on water heating costs each year.
    What does 'WELS rated' mean?
    WELS is the Australian Government’s Water Efficiency Labelling and Standards Scheme. The WELS Scheme rates a range of products depending on their water efficiency, to help Australian households save water and money.
    Products such as showers, tapware, flow controllers, toilets, urinals, clothes washers and dishwashers are independently tested and given a star rating depending on their water usage. The more stars a product receives, the greater its water efficiency. For more information about the WELS ratings of specific products, visit the WELS website located at
    Last Updated: 07 March 2017