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The Communication and Customer Services Unit of Tweed Shire Council is responsible for media releases, responding to journalist, television and photo requests, and general media and industry publication related enquiries. Media organisations are encouraged to use our email subscription service to receive automatic notification of Council media releases via email. You can unsubscribe at any time by logging in to the right, then select the 'Unsubscribe' option.

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Available Media Releases with Title containing 'Roads and water top the list in Council services survey'
15 March 2017
Roads and water top the list in Council services survey
Roads and water top priorities in Council services survey
Service Planning Survey Results Summary

Council’s recent survey into the delivery of key services across the shire has highlighted the value of quality roads and water infrastructure to the Tweed community.

Road services (including traffic, footpaths and cycleways) were rated a priority by almost two thirds of Tweed residents, followed by Water Supply and Parks and Gardens.

The survey also measured community satisfaction with the delivery of 34 Council services and showed, on average, residents were ‘very satisfied’ with the services they used with an overall satisfaction rating of almost 85 per cent.

Cemeteries, the Art Gallery and Aquatic Centres were among the top rating services in terms of satisfaction while Roads had the lowest satisfaction score of 67 per cent.

Council General Manager Troy Green said almost 1700 responses to the survey were received from 82 different localities across Tweed Shire.

“On behalf of Council, I would like to thank everyone who participated in this survey,” he said.

“This survey has been really important in helping Council to understand the priorities of the community and areas where we need to improve.

“The survey also gave residents a chance to share their vision for the Tweed of the future. The clear theme from the responses for Council were about listening to the community and finding the balance between supporting community growth and protection of the environment.

“That theme has been carried strongly through Council’s new community strategic plan and other key planning documents.”

Liz Collyer, Council’s Director of Corporate Services said providing opportunities for community members to have a say is a priority for Council.

“It was great to see hundreds of Tweed residents joining the conversation and completing surveys in person with Council’s Community Engagement Network team at public events, community locations, shopping centres and markets across the Tweed,” she said.

“The survey was distributed to households late last year via a special edition of the Tweed Link and was available online and at Council offices.

“I encourage local residents to visit to see how the survey results have been incorporated in our new Draft Community Strategic Plan 2017-2027 and Council’s four-year Delivery Program which will is soon to go on public exhibition..


Click here for a summary of survey results


The full detail and background can be viewed at

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Last Updated: 14 July 2016