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Tweed Community Services

Tweed Community Services (formerly known as Community Options or COPS) provides programs to support eligible Tweed Shire Residents to stay living independently and safely in the community and in their own home

Tweed Community Services provides eligible clients with direct services, as an interim measure whilst awaiting the uptake of referrals to other services. Tweed Community Servicesdoes not provide a long term service. Our aim is to connect clients to the services they need, support the attainment of their goals, then to exit.

This is an individual and flexible process that recognises many people have complex and changing needs that may require support and time to establish options and monitor effectiveness.

Community Care Supports Program (CCSP) Funded Case Management Services

Tweed Community Services programs are funded by the State Government to provide case management support to eligible people - frail aged, people with a disability and carers - who have a range of needs and goals.

This service aims to support independence and empowerment.

Case Management involves:
  • a comprehensive assessment of client individual needs
  • identification of current strengths and goals
  • the development of a plan to support the achievement of goals
  • identification of the service and supports needed
  • referral to other services that may be required, provision of information and advocacy support
  • service coordination, monitoring and review.

The Tweed Community Options Brochure (1.25mB PDF) and Community Options Project - Client Handbook V1.1 (43kB PDF) are available to provide further information.

Anyone can make a referral . You can call yourself or if you want to make a referral for someone else you need their consent before you call. Call our office on (07) 5569 3110 to make a referral or learn more about our service.

Podiatry Services

Tweed Community Services Podiatry provides assistance and/or advice, through a local Podiatrist, relating to foot and lower limb problems specifically related to people who are deemed 'at risk' of deteriorating quality of life due to a precarious foot health status.

Tweed Community Services Podiatry funding provides services to eligible clients who cannot access private podiatry services and are at risk or receiving no treatment.

A Tweed Community Options Podiatry Brochure (486kB PDF) is available to provide further information. Call our office on (07) 5569 3110 to make a referral or learn more about our service.

Older Parent Carers

When you’re an older parent, caring for a son or daughter with a disability, it can be a challenging task. There is a lot to consider in preparation for the future. Tweed Community Services can help you address ‘whole-of-life’ needs to you and the person for whom you care. This program helps parents of a person with a disability and encourages both the carer and person receiving care to plan and build independence. We work together and tailor services to meet both of your needs.

A Tweed Community Options Older Parent Care Brochure (280kB PDF) is available to provide further information. Call our office on (07) 5569 3110 to make a referral or learn more about our service.

My Aged care

Tweed Community Services delivers two of The Australian Government's My Aged Care programs - The Regional Assessment Service (RAS) and Commonwealth Home Support Program (CHSP). My Aged Care is a national online and phone service to help you find out about aged care services and what may be available to you. The my contact centre and website is your starting point to access a range of aged care services.

Online: www.myagedcare.gov.au
Phone: 1800 200 422

Regional Assessment Service (RAS)

Tweed Community Services, through Community Options Australia delivers the My Aged Care Regional Assessment Service (RAS)

What is RAS?

As part of My Aged Care the Regional Assessment Service provides assessments in your home. This is a nationally consistent Assessment Service for older Australians requiring low, basic support at home. To find out if you need an assessment or if you are eligible or for information about My Aged Care or to arrange an assessment through Community Options Australia contact My Aged Care:

Online: www.myagedcare.gov.au
Phone: 1800 200 422

Commonwealth Home Support Program (CHSP)


Tweed Community Services delivers the Commonwealth Home Support Program (CHSP) on behalf of the Australian Government. CHSP provides entry-level help to older people to stay independent and in their own homes and communities for longer. Depending on your needs, support services that Tweed Community Services deliver that you may be eligible fore include:

Community and home support

domestic assistance - household jobs like cleaning, laundry

personal care- help with bathing, showering or getting dressed

home modification - minor installation of safety aids such as alarms, ramps and support rails in your home

social support - social activities in a community-based setting

transport - help getting out and about for shopping and appointments

Food services

help with shopping for food

help with making meals and storing food in your home

assistance with learning to cook

delivering meals to your home

Allied health support services

podiatry (food care)

Care relationships and carer support

respite care (alternative care for you while your carer takes a break)

CHSP provides other services to support older people to stay independent and in their own homes and communities for longer. Information about all services available and how to get started can be found:

Online: www.myagedcare.gov.au
Phone: 1800 200 422

Costs

There is no cost for assessment or case management. Participants of our programs will be asked to make a contribution towards the cost of services.

Other Community Services

There are other Community services in the Tweed that other organisations administer, and a HACC Brochure (875kB PDF) on HACC Tweed Services and their contact details is available.

Specific Assistance for Carers

NSW Health had made available a grant of funds to support the establishment of a website specifically to help working carers. The site design and updating is provided by DAISI (Disability and Aged Information Service) who received a grant from NSW Health for this Project. You can access this site from www.workingcarers.org.au.

Service Providers – Service Agreements

Tweed Shire Community Services Service Agreements are used for all Brokerage services and these agreements are required prior to commencing work on our behalf. All service providers with us, need to be aware that our Service Agreement states that WHS legislation and practices; HACC Guidelines and practices; and client/carer rights must be adhered to when delivering services to our clients. Service providers are required to read these documents and implement them when sub-contracting with Tweed Shire Council’s Community Options Program.

Formal Complaints

If you feel that your rights are not being respected and this is a concern to you – we need to know this as soon as possible. This is best pursued by:
  • Speaking to our staff who were responsible for organising the support or services that are now causing concern for you.
  • If the staff person is unable or fails to sort out the problem, you can call the Coordinator Community Services on (07) 5569 3110.
  • If the concern is still not resolved satisfactorily you may wish to speak or write to the following people in management level within Tweed Shire Council:

    Tracey Stinson, Director of Community and Natural Resources on (02) 6670 2400 or 1300 292 872
    Tweed Shire Council
    PO Box 816
    Murwillumbah NSW 2484

Complaints either in writing or by phone will be registered on the Records Management System or responded to within 14 working days. We are here to support you and not to judge you for your comments. We aim to provide a best practice approach to our work and this is linked to your assistance with accurate and timely feedback when services or goods are not satisfactory to you.

For formal complaints or for further resolution of your concerns, you may also choose to contact the:

Ombudsman’s Office
Community Services Division
Level 24/580 George Street
SYDNEY NSW 2000
Phone: 1800 451 524 (Freecall)

This is a free and confidential service that can assist you in working through any complaints or concerns about the service you are receiving.

The Aged Care Complaints Commissioner provides a free service if you have a concern or complaint about any of the care and services you receive.

Aged Care Complaints Commissioner
GPO Box 9848
(Your capital city and state/territory)

Online: www.agedcarecomplaints.gov.au
Phone: 1800 550 552

If you need assistance to undertake any of these steps we can assist you to access.

If you require any further information please contact our office by:

Phone: (07) 5569 3110,
In person: Tweed Heads South Community Centre, CNR Heffron Street and Minjungbal Drive, Tweed Heads South. (Next to the Tweed Heads indoor pool).
Email: copemails@tweed.nsw.gov.au

Last Updated: 20 April 2017