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Residential collection services

Tweed Shire Council uses a Multi-Bin System to collect residential waste and recyclables.

From 1 July 2017, Tweed Shire Council will have two different bin collection systems for Tweed residences:

  • A new 3 Bin System collection service for urban houses and duplexes
  • A collection system for multi-unit developments (with more than two units) and rural residences (This is the same system provided to urban houses and duplexes until 1 July 2017)

New 3 Bin System

The new 3 Bin System collection service, for urban houses and duplexes, will include: a weekly organics collection service (green lid bin) for all food scraps and garden waste, one garbage (red lid) bin, and one recycling (yellow lid) bin.

The new 3 Bin System changes what goes in each bin and when each bin is collected. Maps of the new collection areas will be available on Council’s website closer to the start of the service.

The new 3 Bin System will provide a green-lid bin collection for all urban houses and duplexes.

Deliveries have begun to:
  • Provide a green lid bin to households that did not previous have one
  • Provide a new green lid for households that already have a green bin. The new lid shows what can do in the green bin under the Organics collection service.
It will take about four weeks for all the bins and lids to be delivered.

Multi/Rural Bin System

The Multi/Rural Bin System for rural properties and multi-unit developments (larger than two units) includes: one garbage (red lid) bin, and one recycling (yellow lid) bin.

An optional green lid bin service is also available.

Click on the links below to find out more information for each system, including what goes in each bin.

Urban houses and duplexes
Multi unit developments and rural properties

Do the right thing with your bin:

  • Keep your bins at least 50cm apart (preferably one metre apart where possible) and free from obstacles such as cars and trees
  • Place your bin out for collection with the wheels facing away from the kerb
  • Your bin needs to be put out before 6 am on your collection day or the night before, as collection times may vary
  • Ensure the lid of your bin can close so that waste is not spread around the street when emptied. Overfull or contaminated bins will not be collected and will be tagged and left un-serviced
  • Maximum bin weight is 60kg. The collection vehicle can service a bin of up to approximately 60kg. If the bin is difficult to wheel to the kerb due to weight, it may be too heavy and at risk of not being collected. Remove some items and place the lighter bin at the kerb ready for collection
Do the right thing with your bin

Commercial Organisations

Commercial organisations can elect to have their waste removed by Council or one of the many private waste collectors.

If you wish to use Council to collect your commercial waste, phone (02) 6670 2400 or 1300 292 872. For assistance in reducing your business waste and increasing recycling, see Waste Reduction for Business.

See Fees and Charges for commercial costs.

In addition, if you are a café owner, become a responsible cafe to save money and reduce waste, and give incentives to customers to do the right thing by bringing their own cups. The goal is to change the game on single-use waste by nurturing a culture of reuse – see www.responsiblecafes.org.

Frequently Asked Questions

What is my service day?

To find out when your next collection day is or to download your street's yearly collection calendar see Waste Collection Days.  Alternatively, download Council's Smartphone Application and click on 'waste collection and tips' for a quick reference to your next collection day and garbage depot information.

What can I do if I have lost something into a bin?

Locating items lost in household bins once the property has been serviced by the waste trucks is in some cases impossible.

If the item is believed to be in the household red bin:

If an item has gone into the red bin and the truck has serviced the property it will be extremely difficult to find, as the red bin trucks pick up approximately 300 tonnes of waste from red household bins alone per week and this is continually taken and unloaded at the landfill and covered over by the next truck's waste.  In addition to this commercial waste, park bins and any other landfill waste coming through the weighbridge is also added to this.  A compactor then rolls over all of this after every load is emptied.

If the item is believed to be in the household yellow recycling bin:

If the item has gone into the yellow bin, chances of finding smaller items are extremely slim however we can notify the recycling centre and they can keep an eye out, however the processing is largely done by machinery so finding smaller items are also near impossible.
Please contact Council on 02 6670 2400 or 1300 292 872.  One of our helpful Customer Service Officers will take your details, time/date of collection and details of the item.  This will then be forwarded through to the Waste and Recycling units.

Item is believed to be in a park bin with a metal enclosure:

If the item has gone into a  street bin with a locked metal enclosure, that has not been collected yet, please contact Council so that the  Recreation Services Unit can attend the site and unlock the enclosure for you to retrieve your item.
If the bin has been collected, lost items are extremely difficult to find.  The details listed above for household garbage (red lid) and recycling (yellow lid) bins also applies to park bins which have been collected.

I have a yellow tag on my bin
Bins are tagged if they are too heavy, contain contaminants (eg. Plastic bags in the yellow lid recycling bin), are too damaged to lift or in the wrong position. Phone Council on (02) 6670 2400 or 1300 292 872.  Please be aware that the situation will need to be rectified before the bin can be serviced.
What happens with servicing on Public Holidays?
Collection of bins happens all year round, regardless of public holidays.  Only repairs and replacements are not done on public holidays.  In this case, Council will advise the next available date of your repair or replacement.
How do I order new bins?
As bins are placed on the property owner's rates, all requests must come from the property owner or the managing Real estate agent.  Red lid garbage bins are available in 80 L, 140 L and 240 L; Yellow lid recycling bins are available in 240 L or 360 L; and the optional green organics bin (if available in your area) is available in 240 L.  New bins and additional bins can be ordered, however please be aware that your yellow lid recycling bin volume must be equal to or greater than your red lid garbage bin volume for any property. Phone Council on (02) 6670 2400 or 1300 292 872.
What if my bin is missed?
Contact Council on (02) 6670 2400 or 1300 292 872.
My bin has been damaged or stolen
Part of your bin service charges includes any repairs or replacements to your bin.  If your bin is damaged or stolen, phone Council on (02) 6670 2400 or 1300 292 872.
Last Updated: 11 October 2017